Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
www.QueenBeeRoofing.com
Timeline
Generic

Shelly Hendrix

Burleson,TX

Summary

I independently own and operate a roofing and general contracting company located in my hometown of Burleson. I am listed as a preferred contractor for over 10 different insurance carriers and do inspections for them as well. I am passionate about helping others and being a woman owned enterprise in the roofing industry. I take pride in my professionalism and work and have done some high profile jobs this year for the FBI building in Dallas, and several hospitals and colleges. I want to do more adjusting work as well. I have a good work ethic, & great communication are important to me in all I do.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Independent Adjuster/Preferred Contractor

Accuserve Contrator Network
01.2024 - Current
  • Consistently met performance metrics for claim closures by managing caseloads effectively and prioritizing urgent cases.
  • Collaborated with other adjusters, agents, and experts to exchange information, seek advice, or provide guidance on complex cases.
  • Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in a fast-paced industry.
  • Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.


Owner/Operator/CEO

Queen Bee Roofing & General Contracting LLC
10.2023 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Registered as a Woman Owned Enterprise (HUB Certified)

Hail Damage Specialist

Dallas Dent Company
12.2020 - 10.2023
  • Inspected vehicles for hail damage and helped their owners with the claim process and all paperwork related to their claim.
  • Brought damaged cars into the shop and checked them in to begin repairs.
  • Keep vehicle owners aware of their progress with the repairs of their cars/trucks.
  • Returned the cars/trucks to their owners once repairs was made and maintained an open line of communication throughout the entire process to ensure customer satisfaction.

Roofing Salesperson

Century Roofing and Construction
12.2020 - 10.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Knocked over 1,000+ doors to offer/complete roof inspections on both residential and commercial structures.
  • Completed both minor residential and commercial roof repairs.
  • Assisted home/property owners throughout the claims process from start to finish.

Door Salesman

DFW Storm Solutions
11.2019 - 12.2020
  • Door to door sales to do roof inspections and auto inspections for hail damage & contract signing with claim assistance.
  • Performed both residential roof inspections and auto inspections for hail damage.
  • Resolved customer concerns and promptly answered inquiries to maintain satisfaction for both hail damaged roofs and cars.
  • Achieved repeat business and referrals through personalized services.

Restaurant Manager

The Rim/Rio Mambo
03.2018 - 11.2019
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Explained goals and expectations required of trainees.
  • Delegated work to staff, setting priorities and goals.
  • Promoted safe working conditions by monitoring safety procedures and equipment.

Medical Assistant

Burleson ISD
04.2016 - 08.2019
  • Documented notes during student visits to the nurses office.
  • Incorporated outside records into charts and EHR.
  • Secured student information and maintained patient confidence by completing and safeguarding medical records.
  • Educated students about medications, procedures and physician's instructions.

Medical Assistant

Texas Health Care PLLC.
05.2004 - 04.2014
  • Conducted insurance verification and pre-certification/pre-authorization for pre & post operations.
  • Assisted in in office minor surgical procedures.
  • Did patient wound care (in office) for both pre and post surgical.
  • Ran the entire private practice for 3 surgeons in the front/back office.

Education

Certified/Registered Medical Assistant - Medical

ATI Career Training Center - Dallas
06.2000

Skills

  • Extensive knowledge base for insurances, all-lines
  • Excellent communication skills
  • Great attention to detail
  • Self motivated, very organized

Accomplishments

    I am a trusted preferred contractor with Accuserve. They trust me to inspect properties and do the work if the HO chooses to use me as a preferred contractor recommended by their carrier. If the choose their own contractor then I am just sent out for the inspections.

Certification

  • Licensed Independent Adjuster (Texas) Obtained on 12-19-2022
  • Trained and well educated on Xactimate and Adjusting 101.

www.QueenBeeRoofing.com

My business website. 

Timeline

Independent Adjuster/Preferred Contractor

Accuserve Contrator Network
01.2024 - Current

Owner/Operator/CEO

Queen Bee Roofing & General Contracting LLC
10.2023 - Current

Hail Damage Specialist

Dallas Dent Company
12.2020 - 10.2023

Roofing Salesperson

Century Roofing and Construction
12.2020 - 10.2023

Door Salesman

DFW Storm Solutions
11.2019 - 12.2020

Restaurant Manager

The Rim/Rio Mambo
03.2018 - 11.2019

Medical Assistant

Burleson ISD
04.2016 - 08.2019

Medical Assistant

Texas Health Care PLLC.
05.2004 - 04.2014

Certified/Registered Medical Assistant - Medical

ATI Career Training Center - Dallas

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