Shelly Hendrix
Burleson,TX
Summary
I independently own and operate a roofing and general contracting company located in my hometown of Burleson. I am listed as a preferred contractor for over 10 different insurance carriers and do inspections for them as well. I am passionate about helping others and being a woman owned enterprise in the roofing industry. I take pride in my professionalism and work and have done some high profile jobs this year for the FBI building in Dallas, and several hospitals and colleges. I want to do more adjusting work as well. I have a good work ethic, & great communication are important to me in all I do.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Independent Adjuster/Preferred Contractor
Accuserve Contrator Network
2000 South Colorado Blvd Denver, CO.
01.2024 - Current
- Consistently met performance metrics for claim closures by managing caseloads effectively and prioritizing urgent cases.
- Collaborated with other adjusters, agents, and experts to exchange information, seek advice, or provide guidance on complex cases.
- Adapted quickly to changing claim environments or new company policies, demonstrating flexibility and resilience in a fast-paced industry.
- Ensured regulatory compliance in handling claims by adhering to state laws, insurance policies, and company guidelines.
Owner/Operator/CEO
Queen Bee Roofing & General Contracting LLC
327 NW Renfro Street Suite QBR
10.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Registered as a Woman Owned Enterprise (HUB Certified)
Hail Damage Specialist
Dallas Dent Company
Dallas, Texas
12.2020 - 10.2023
- Inspected vehicles for hail damage and helped their owners with the claim process and all paperwork related to their claim.
- Brought damaged cars into the shop and checked them in to begin repairs.
- Keep vehicle owners aware of their progress with the repairs of their cars/trucks.
- Returned the cars/trucks to their owners once repairs was made and maintained an open line of communication throughout the entire process to ensure customer satisfaction.
Roofing Salesperson
Century Roofing and Construction
Fort Worth, Texas
12.2020 - 10.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Knocked over 1,000+ doors to offer/complete roof inspections on both residential and commercial structures.
- Completed both minor residential and commercial roof repairs.
- Assisted home/property owners throughout the claims process from start to finish.
Door Salesman
DFW Storm Solutions
Irving, TX
11.2019 - 12.2020
- Door to door sales to do roof inspections and auto inspections for hail damage & contract signing with claim assistance.
- Performed both residential roof inspections and auto inspections for hail damage.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction for both hail damaged roofs and cars.
- Achieved repeat business and referrals through personalized services.
Restaurant Manager
The Rim/Rio Mambo
Burleson, TX
03.2018 - 11.2019
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Delegated work to staff, setting priorities and goals.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Medical Assistant
Burleson ISD
Burleson, TX
04.2016 - 08.2019
- Documented notes during student visits to the nurses office.
- Incorporated outside records into charts and EHR.
- Secured student information and maintained patient confidence by completing and safeguarding medical records.
- Educated students about medications, procedures and physician's instructions.
Medical Assistant
Texas Health Care PLLC.
Fort Worth, Texas
05.2004 - 04.2014
- Conducted insurance verification and pre-certification/pre-authorization for pre & post operations.
- Assisted in in office minor surgical procedures.
- Did patient wound care (in office) for both pre and post surgical.
- Ran the entire private practice for 3 surgeons in the front/back office.
Education
Certified/Registered Medical Assistant - Medical
ATI Career Training Center - Dallas
06.2000
Skills
- Extensive knowledge base for insurances, all-lines
- Excellent communication skills
- Great attention to detail
- Self motivated, very organized
Accomplishments
I am a trusted preferred contractor with Accuserve. They trust me to inspect properties and do the work if the HO chooses to use me as a preferred contractor recommended by their carrier. If the choose their own contractor then I am just sent out for the inspections.
Certification
- Licensed Independent Adjuster (Texas) Obtained on 12-19-2022
- Trained and well educated on Xactimate and Adjusting 101.
www.QueenBeeRoofing.com
My business website.
Timeline
Independent Adjuster/Preferred Contractor
Accuserve Contrator Network
01.2024 - Current
Owner/Operator/CEO
Queen Bee Roofing & General Contracting LLC
10.2023 - Current
Hail Damage Specialist
Dallas Dent Company
12.2020 - 10.2023
Roofing Salesperson
Century Roofing and Construction
12.2020 - 10.2023
Door Salesman
DFW Storm Solutions
11.2019 - 12.2020
Restaurant Manager
The Rim/Rio Mambo
03.2018 - 11.2019
Medical Assistant
Burleson ISD
04.2016 - 08.2019
Medical Assistant
Texas Health Care PLLC.
05.2004 - 04.2014
Certified/Registered Medical Assistant - Medical
ATI Career Training Center - Dallas