Shelly Kendl
Alamogordo,NM
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
13
13
years of professional experience
Work History
Branch Operations Manager
Wells Fargo
Wasilla, Ak
11.2024 - 05.2026
- Oversaw daily branch operations, ensuring compliance with regulatory standards and internal policies.
- Streamlined workflow processes, enhancing efficiency and reducing operational delays across multiple teams.
- Led branch staff training programs, fostering a culture of continuous improvement and operational excellence.
- Developed strategic initiatives to optimize customer service experience, resulting in improved client satisfaction scores.
Personal Banker
Wells Fargo
Wasilla, AK
09.2022 - 11.2024
- Educated clients on banking products and services to enhance financial literacy and decision-making.
- Assisted customers with account inquiries and transactions, ensuring accurate processing and compliance.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Pharmacy Technician
Sams Club Pharmacy
Great Falls, MT
03.2018 - 06.2022
- Processed prescription orders efficiently to ensure timely patient service.
- Assisted pharmacists in preparing and dispensing medications accurately.
- Operated pharmacy software for record-keeping and prescription management.
- Adhered to safety protocols and regulatory guidelines in medication handling.
Salon Manager
Stylique Salon
Fairbanks, AK
08.2013 - 05.2017
- Oversaw daily salon operations, ensuring a high standard of service and client satisfaction.
- Managed staff schedules to optimize productivity and meet client demand effectively.
- Implemented inventory management systems to track supplies and reduce costs.
- Developed marketing strategies to enhance customer engagement and increase salon visibility.
- Managed cash flow, business transactions, banking, and accounting processes.
Skills
- Strategic planning
- Staff supervision
- Employee development
- Decision-making
- Verbal/written communication
- Risk mitigation
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Operations management
Timeline
Branch Operations Manager
Wells Fargo
11.2024 - 05.2026
Personal Banker
Wells Fargo
09.2022 - 11.2024
Pharmacy Technician
Sams Club Pharmacy
03.2018 - 06.2022
Salon Manager
Stylique Salon
08.2013 - 05.2017