Shelly Kile
Galien,MI
Summary
Detail-oriented compliance professional with a proven track record in compliance monitoring, internal auditing, and documentation. Committed to enhancing organizational adherence to regulatory standards and streamlining compliance processes.
Overview
25
25
years of professional experience
Work History
Compliance Specialist
Redbud Roots Inc
12.2019 - Current
- Ensured compliance with state regulations through meticulous review of policies and procedures.
- Developed and implemented compliance training programs for staff to enhance understanding of legal requirements.
- Conducted audits to assess adherence to internal controls and identify areas for improvement.
- Collaborated with cross-functional teams to streamline compliance processes and increase operational efficiency.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
- Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
- Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
- Stayed current on industry regulations by attending seminars, workshops, and other professional development opportunities.
- Stayed current with latest changes to applicable regulatory standards and company procedures.
- Identified gaps in existing compliance processes and recommended updates.
- Conducted periodic compliance audits and reviews to identify areas of improvement.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
Purchasing Administrator
Redbud Roots Inc
12.2019 - Current
- Streamlined procurement processes to enhance operational efficiency and reduce lead times.
- Managed supplier relationships, ensuring timely delivery of quality materials and compliance with contracts.
- Coordinated purchase orders, tracking inventory levels to optimize stock availability and minimize costs.
- Developed and implemented procurement strategies to support organizational goals and budget constraints.
- Managed purchase orders from initiation to delivery, ensuring accurate documentation and timely fulfillment of requests.
- Managed vendor relationships effectively, addressing any issues promptly and professionally to maintain a healthy supplier network.
- Developed strong relationships with key suppliers for improved communication and collaboration on procurement projects.
- Trained junior staff members on purchasing procedures, enhancing their ability to support department operations effectively.
- Negotiated contracts with suppliers for better pricing and terms, resulting in cost savings for the company.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Used [Software] to authorize and monitor purchase orders and consumables.
- Maintained documentation for all purchases.
Bartender/Waitress
Bungalow Inn
02.2013 - 12.2022
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on beverage preparation and customer service standards.
- Provided exceptional customer service in high-volume environments, maintaining a welcoming atmosphere.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Phlebotomy Team Lead
Lakeland HealthCare
04.2001 - 06.2012
- Led phlebotomy team in daily operations, ensuring efficient specimen collection and processing.
- Trained new staff on best practices for venipuncture and patient care protocols.
- Implemented quality control measures to enhance accuracy of laboratory results.
- Developed and maintained standard operating procedures for phlebotomy practices.
- Mentored team members, fostering professional growth and adherence to safety standards.
- Oversaw compliance with regulatory requirements in blood collection processes and documentation.
- Streamlined patient intake procedures, improving overall service delivery efficiency within the unit.
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
- Streamlined the phlebotomy process for better time management and increased daily test completion rates.
- Maintained compliance with safety protocols, minimizing workplace accidents and needlestick injuries.
Education
Cosmetology License - Cosmetology
Cosmetology
St Joseph MiCertificate in Phlebotomy -
ABC Phlebotomy
South Bend IncHigh School Diploma -
Galien High School
Galien Mi06-1985
Skills
- Compliance monitoring
- Internal auditing
- Compliance oversight
- Information security
- Auditing processes
- Industry awareness
- Information gathering
- Compliance
- Documentation skills
- Reporting skills
- Compliance protocols
- Compliance reporting
Timeline
Compliance Specialist
Redbud Roots Inc
12.2019 - Current
Purchasing Administrator
Redbud Roots Inc
12.2019 - Current
Bartender/Waitress
Bungalow Inn
02.2013 - 12.2022
Phlebotomy Team Lead
Lakeland HealthCare
04.2001 - 06.2012
Cosmetology License - Cosmetology
Cosmetology
Certificate in Phlebotomy -
ABC Phlebotomy
High School Diploma -
Galien High School