Shelly Laigo
Everett,WA
Summary
Accomplished Certified Medical Assistant with comprehensive background in medical assistance leadership. Proven ability to manage patient care, lead teams and office operations efficiently, ensuring smooth workflow and patient satisfaction. Demonstrated proficiency in leadership, clinical procedures and administrative tasks, displaying strong organizational, time management, critical thinking, collaboration and communication skills.
Overview
29
29
years of professional experience
Work History
Lead Certified Medical Assistant Occupational Med
Optum
Everett, WA
12.2017 - Current
- Ability to adapt quickly to the changing needs of workflow demands.
- Participates actively in staff meetings or trainings addressing departmental goal objectives
- Seamlessly cross covers in multiple department sites
- Supervising support for multiple department sites
- Committee work in Code Blue Emergency Response
- Coordinating and conducting Emergency Response annual drills for staff in multiple departments sites
- Infection Control committee work
- Department Medication Auditing
- Collaborated with team during the onset of Covid to quickly and efficiently implement video visit standard work to multiple department sites and teach others
- Enhanced team performance by mentoring junior medical assistants, sharing expertise in clinical procedures and best practices
- Telephone communication systems when needed, to cover receptionist vacancies for several months at the same time as performing all other medical assistance duties.
- Assisting in hiring interview and recruiting
- Assisting in the development of standard work and collaborating with the team in multiple department sites
- Patient flow and keeping providers on time
- Fielding incoming patient calls with requests for refills, referrals and coordination of care questions, documenting concerns and sending to provider for response. Then calling patient with providers directions.
- Referrals, prior authorization, legal scheduling and billing
- Medication administration
- Rooming and discharging patient
- Room stocking, cleaning and sanitizing
- State and Self Insured minor claim management, including speaking with claims manager, vocational counselor and nurse case managers to advocate and help insure timely patient care
- Patient education of the Labor and Industry claim and treatment process.
- Reviewing post procedure instructions with Comprehensive Pain Patients.
Certified Medical Assistant
The.Everett Clinic/Optum
Everett, WA
03.1996 - 12.2017
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience
- Work history in family medicine/ internal medicine and urgent care 13 years, endocrinology/allergy department 3 years, neurology 4 years, orthopedics 3 years.
- Lead and participated in morning team huddles.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Administered pediatric immunization and vitals
- Administered adult immunizations and medications.
- Sterile practice set up for procedures
- Performed all top of scope medical assistant duties including EKG and Holter monitor set up with patient education.
- Handled incoming patient calls with requests for prescriptions, referrals. appointments, and care concerns. Forwarding to providers for review and then calling patients with provider directions.
Education
Certificate - Medical Assistance/ Allied Health
Pima Medical Institute
Seattle Wa03.1996
Skills
- Supervise support for multiple department sites
- Collaborative teamwork
- Time Management
- Patient Advocate
- Patient care coordination
- Continuous learning attitude
- Problem Solver
- Seamlessly cross cover in other departments
- Infection control procedures, training and auditing
- Quality assurance audting
- Code Blue Emergency Response training and coordinating
- Ensuring smooth and efficient work flow
- Mentorship
Timeline
Lead Certified Medical Assistant Occupational Med
Optum
12.2017 - Current
Certified Medical Assistant
The.Everett Clinic/Optum
03.1996 - 12.2017
Certificate - Medical Assistance/ Allied Health
Pima Medical Institute