Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shelly Lindsey

Shelly Lindsey

Bay,AR

Summary

My motto is a day that I do not learn something new, was a day wasted.

I have been with my current employer since 2020. The company has recently downsized by more than half of its employees, brought about when our parent company (Dyaco), allowed Sole Treadmills to branch off and become its own entity. As a result of this split, our call volume in the service department is less than a quarter of what it was this time last year.

When I began at Spirit Fitness Manufacturing, I had never repaired a piece of fitness equipment before. Four years later ( fast forwarding to the present). I currently have the most and best reviews on the service department (see links). This is because I am always eager to learn new things. This is why I enjoy working with various computers and digital devices because of the constantly evolving technology.

I have certifications in Java, SQL, Microsoft Office, and Hilton Management.

I am currently finishing up BA in computer science/Cybersecurity, and studying for Comp Tia ++ certification.

Hardworking, motivated, and eager learn. I enjoy a challenge. I have excellent references, professional, social, and educational.

Recently widowed, I am hoping to find some type of remote position (preferably customer service, or data entry. However will I will be grateful for any opportunity). I have 30+ years Customer Service experience, and I've recently learned that I'm also quite mechanically inclined.

My life's dream is to open a business repairing brown devices, upgrading O.S, building customized towers, designed specifically for the primary function of the user or business. From the simplest broken screens and charger ports, to upgrades, ensuring the final result.

Overview

16
16
years of professional experience

Work History

Virtual Service Technician

Spirit Fitness
Jonesboro , AR
10.2019 - Current
  • I Provide technical support to customers over the phone and in person.
  • Ex: * troubleshooting several models and variations of equipment in order to diagnose the problem, order the parts and determine whether a technician is needed. * Answering any questions about our equipment.
  • * Walk customers(and techs as well), on diagnostic, repair, and maintenance procedures. * Place credit card orders for parts on unit that are out of warranty.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Register new units for warranty
  • Unlock new accounts saving proof purchases to server for future reference.
  • More than 150 positive reviews online mentioning my name in the past 3 years.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Troubleshot electrical circuits using schematics and diagrams.
  • Calibrated instruments to maintain accuracy within specified tolerances.
  • Communicated with vendors regarding supply orders and delivery timelines.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Trained new team members on service processes to increase productivity.
  • Maintained certifications and completed training on systems and components.
  • Handled yearly and preventive maintenance to keep vehicles in good working condition.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Ran tests on newly repaired machinery and equipment to confirm proper functionality.
  • Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
  • Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
  • Used register system to ring up customer purchases, process payments, and issue receipts.

Assistant Manager/Director of Sales and Marketing

Hampton Inn By Hilton
Jonesboro , AR
04.2016 - 10.2020
  • Solicited group sales. Ensuring the guests specific needs and requests were accommodated, in order to pre book a room block if the event is reoccurring
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Reviewed End of Day audit reports, checking for discrepancies
  • Front office scheduling
  • Problem solving in order to act quickly and efficiently in emergent situations.
  • Maintain chemical levels in pool (summertime only)
  • Resolved not all complaints
  • Truck orders

  • Monitored employee attendance records, timekeeping, and payroll information.

Assistant Manager

Sonic Drive in Fort Smith
10.2008 - 10.2014
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Communicated regularly with customers to gain insights into their needs.
  • Recruited and trained new employees to meet job requirements.Maintained all of
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Implemented quality control measures to uphold company standards.

Education

Bachelor of Applied Science in Information Technology - Cybersecurity

Western Governor's University
Utah Labor Center Condominium, UT
08-2025

Some College (No Degree) - Criminalistics And Criminal Science

Paris Junior College
Paris, TX

Some College (No Degree) -

Southern New Hampshire University
Hooksett, NH

Skills

  • Equipment Troubleshooting
  • Regulatory Compliance
  • Work Documentation
  • Project Oversight
  • Customer Service
  • Technical Support
  • Preventive Maintenance
  • Quality Assurance
  • Report Generation
  • Expertise in installations
  • Troubleshooting and analysis
  • Problem and Issue Resolution
  • Service Reports
  • Maintenance and repair
  • Professional and Courteous
  • Troubleshooting skills
  • Service ticket accuracy
  • Inventory Management
  • Scheduling and Coordination
  • Installation and Repair
  • SQL Database maintenance
  • Data Entry
  • Microsoft Office Certification
  • Hilton General Manager Certification
  • Current working toward Comp Tia Certificate
  • Analytical Thinking
  • Software configuration
  • Valid Driver's License
  • Diagnostic Testing
  • Commercial construction experience

Timeline

Virtual Service Technician

Spirit Fitness
10.2019 - Current

Assistant Manager/Director of Sales and Marketing

Hampton Inn By Hilton
04.2016 - 10.2020

Assistant Manager

Sonic Drive in Fort Smith
10.2008 - 10.2014

Bachelor of Applied Science in Information Technology - Cybersecurity

Western Governor's University

Some College (No Degree) - Criminalistics And Criminal Science

Paris Junior College

Some College (No Degree) -

Southern New Hampshire University
Shelly Lindsey