Shelly Machado
Tigard
Summary
Experienced central checkout manager known for optimizing operations and training staff. Demonstrated expertise in cash handling, transaction reconciliation, and maintaining compliance with safety standards, ready to drive excellence in customer service.
Overview
28
28
years of professional experience
Work History
Customer Service Cashier
Safeway
Colorado Springs
06.2021 - 01.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information regularly.
- Addressed customer complaints and provided appropriate solutions promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Cashier
McChord FieldCommissary
Joint Base Lewis- McChord
01.2017 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries and provided product information.
Cashier
Schofield Commisary
Wahiawa
01.2013 - 12.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with inquiries and provided product information.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Collaborated with team members to enhance customer service experiences.
Central Checkout Manager
Fred Meyer
Tualatin
12.2005 - 12.2012
- Managed daily operations of central checkout area for smooth customer flow.
- Trained and supervised checkout staff on policies and procedures.
- Ensured compliance with safety and sanitation standards across all stations.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented inventory control measures for checkout supplies and equipment.
- Resolved customer inquiries and complaints efficiently at the checkout counter.
- Collaborated with management to develop promotional displays and layouts.
- Monitored checkout performance metrics to identify improvement opportunities.
- Assisted in training new employees on proper checkout procedures.
- Monitored customer service staff performance, providing feedback on areas of improvement.
- Resolved customer complaints quickly and professionally while upholding company policies and procedures.
- Processed payments for customers using a variety of payment methods.
- Maintained accurate records of transactions and store operations.
- Provided customer service assistance in resolving disputes or complaints.
- Inspected checkout stations regularly to ensure cleanliness and organization.
- Managed merchandise returns according to company policy.
- Directed and supervised cashiers to ensure accuracy of transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Title Clerk
Skyline Ford
Salem
01.2002 - 11.2004
- Receptionist skills, Used car Inventory clerk, New and Used vehicle Title clerk.
- Processed vehicle titles and registration documents for customer transactions.
- Verified accuracy of title information against state regulations and dealership policies.
- Coordinated with finance team to finalize title transfers and payments.
- Maintained organized filing system for all title-related documents and records.
- Assisted customers in understanding title processes and requirements.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Cashier
Raley's Supermarket
Vallejo
01.1994 - 12.2000
- After graduating high school, this was my first job as a grocery cashier.
- I started with Raley's as a courtesy clerk then received a promotion to becoming a cashier.
- I was and am very proficient at scanning grocery items.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
Education
Some College Coursework Completed - General Studies
Chemeketa Community College
Salem, OR, United States06.2000
Some High School Coursework - General Studies
Napa High School
Napa, CA, United States06-1992
Skills
- Point-of-sale operation
- Cash handling
- Customer service
- Inventory control
- Transaction reconciliation
- Team collaboration
- Time management
- Complaint resolution
- Performance monitoring
- Work ethic and integrity
- Product restocking
- Cleaning and sanitizing
- Cash drawer balancing
- Multitasking and organization
- Credit card processing
- Payment collection
- Loyalty program promotion
- Promotions and discounts
- Customer assistance
- Hospitality and accommodation
- Empathy and patience
- Customer service excellence
- Returns processing
Tigard, OR
$21.00, United States, Tigard, OR
Languages
- English, Advanced
- Spanish, Novice
References
- Garrett Buchanan, 971-354-0091
Availability: ASAP
Permanent, Full-Time, Part-Time
Job Related Training
Immediately following my employment with Fred Meyer, I was enrolled into their 'Fast Track' position which led to my management career. I took every class that was offered to me, including Excellence In Supervision, Diversity/Drug and Sexual Harassment in the workplace. I was the closing central checkout manager of this employer for 7 years. I have also recently worked in the hospitality field, which I thoroughly enjoyed.
Language Skills
Spanish
Limited
References
References available upon request.
Timeline
Customer Service Cashier
Safeway
06.2021 - 01.2022
Cashier
McChord FieldCommissary
01.2017 - 12.2019
Cashier
Schofield Commisary
01.2013 - 12.2016
Central Checkout Manager
Fred Meyer
12.2005 - 12.2012
Title Clerk
Skyline Ford
01.2002 - 11.2004
Cashier
Raley's Supermarket
01.1994 - 12.2000
Some College Coursework Completed - General Studies
Chemeketa Community College
Some High School Coursework - General Studies
Napa High School