Shelly Mertz
Hamilton,GA
Summary
Dedicated professional prepared to bring extensive expertise and results-oriented approach to a project management role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.
Overview
9
9
years of professional experience
Work History
Specialist, MaaS Implementation
Medical Information Technology Inc. MEDITECH
02.2022 - Current
- Leveraged expertise as a Subject Matter Expert in MEDITECH as a Service (MaaS) Ambulatory applications to facilitate on-site implementation processes for healthcare organizations, ensuring seamless integration and optimal system setup tailored to customers' needs.
- Demonstrated comprehensive system knowledge through presentations, written projects, and effective communication, enabling successful learning and mastery of designated applications and implementation processes
- Train core teams of end-users explaining new software updates and changes to customers along with troubleshooting, researching, and solving software problems and customer issues
- Perform ongoing education with existing customers via telephone, on-site audit visits, and seminars
- Traveled extensively (50-75%) to healthcare organizations, troubleshooting software, addressing queries, and managing system modifications. Corresponded visa email and salesforce cases, updated documentation, and contributed to group projects
Senior Office Coordinator
BenchMark Physical Therapy
07.2019 - 12.2021
- Implemented continuous improvement process for personal and professional development of nine employees, excellent written and oral communication skills
- Managing a fast-paced clinic with over 200 patients and three doctors, maintaining excellent communication skills, and ensuring clinic safety and performance is met
- Ensuring all companywide guidelines are being met for the health and safety of staff and patients
- Lead six clinics and nine office coordinators across the division instilled astounding team collaboration resulting in low charges holding and excellent customer service
- Received prestigious companywide grand prize Customer Service award for her unwavering efforts to put the company and their patients first
Select Soccer Vice President
Harris County Soccer Association
05.2017 - 12.2020
- Responsible for coordinating team schedules throughout the state of GA and ensuring all coaches follow proper GA Soccer rules and regulations
- Communicates with Government Officials making sure all mandatory documentation is in place
- Balances an annual budget to ensure all entities receive proper compensation and dues are paid timely to county/state invoices
- Participate in monthly board meetings to discuss positive and negative issues that are addressed to the league, providing solutions by way of teamwork
- Write, revise and educate others on the working by-laws for the soccer program
Sales Associate/Marketing
Orangetheory Fitness
10.2018 - 05.2019
- Provided excellent customer service to all members, responsible for scheduling members, selling memberships, and working on company computer systems
- Gave nutritional education to members providing meal plans based on nutritional needs to ensure goals were met
- Lead team members in a fast-paced environment with a membership base of 450, audited staff on job performance
- Exceptionally handed all conflict resolution for both staff and members
- Works in the community attending events and fairs; marketing the studio
Health Educator / Wellness Coach
Melissa Micka Fitness, Ltd.
01.2016 - 10.2018
- Provided education to improve client’s health by providing nutritional education, helping clients set SMART goals, and excellent customer service
- Assessed individual's nutritional risks and status; completed 15 nutritional assessments for clients weekly and evaluated client needs for their optimal health
- Worked from home, providing health coaching, nutritional screening, assessments, and education to clients in individual settings via telephone and internet
- Consulted with patients on lifestyle changes using techniques such as motivational interviewing, empathy, and active listening
Education
Masters - Public Health
Purdue University Global
West Lafayette, Indiana01.2022
Bachelor of Science - Nutrition
Purdue University Global
West Lafayette, Indiana01.2018
Skills
- SaaS
- Google Cloud Platform Resources
- JIRA
- Confluence
- Salesforce
- Expert problem solving
- Documentation management
- Technical communication
Timeline
Specialist, MaaS Implementation
Medical Information Technology Inc. MEDITECH
02.2022 - Current
Senior Office Coordinator
BenchMark Physical Therapy
07.2019 - 12.2021
Sales Associate/Marketing
Orangetheory Fitness
10.2018 - 05.2019
Select Soccer Vice President
Harris County Soccer Association
05.2017 - 12.2020
Health Educator / Wellness Coach
Melissa Micka Fitness, Ltd.
01.2016 - 10.2018
Bachelor of Science - Nutrition
Purdue University Global
Masters - Public Health
Purdue University Global
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