Stephanie Bouasy
Plano,TX
Summary
Self-motivated, organized, with experience installing, setting up and testing systems, software and hardware. Highly knowledgeable in database, security and server technologies. Knowledgeable handling project assessments, technical systems implementations and troubleshooting.
Overview
3
3
years of professional experience
Work History
Implementation Specialist
Granicus
12.2021 - 12.2022
- Evaluated and defined internal and customer needs, implementing processes to address requirements
- Organized project implementation resources and leveraged expertise to assist organizational rollout
- Focused solutions on industry-specific workflow, client base and protocols, tailoring implementations to client needs
- Explained complex, technology-related issues in basic, understandable terms to clients
- Suggested solutions to developing problems during project so that correct modifications could be made.
Product Support Specialist
Thompson Reuters
02.2020 - 04.2021
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software
- Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail
- Analyzed and applied technical information from interviews with engineers, operators and suppliers.
- Managed and prioritized multiple projects simultaneously, worked independently
Education
Bachelor of Science - Economics
The University of Texas At Arlington
Arlington, TX05.2019
Full Stack Web Development -
Southern Methodist University
Dallas, TX03.2020
Skills
- Client Needs Assessment
- Customer Support
- Software and Hardware Implementation
- Analytical and Methodical
- Troubleshooting Network Issues
- SaaS
- Training & Development
- Scope Planning
Timeline
Implementation Specialist
Granicus
12.2021 - 12.2022
Product Support Specialist
Thompson Reuters
02.2020 - 04.2021
Bachelor of Science - Economics
The University of Texas At Arlington
Full Stack Web Development -
Southern Methodist University
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