CHERYL DANIEL
Ozawkie,KS
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing support to users and configuring, training and implementing technical solutions. Adept at analyzing client environment to develop a solution for optimal user experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Implementation Specialist
Ideagen / Medforce
12.2008 - Current
- Deliver exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
- Focus solutions on client-specific workflow, client base and protocols, tailoring implementations to client needs.
- Explain complex, technology-related issues in basic, understandable terms to clients.
- Develop project scope to confirm details and understand customer expectations.
- Train clients on how to configure and use the Medforce software.
- Provide 1st and 2nd level technical support and troubleshooting to internal and external clients.
- Continually expanded knowledge of the Medforce product lines.
- Assist with software demonstrations including developing proof of concepts, attending sales calls and traid shows.
- Research and identify solutions to technical problems.
- Update training material, operation manuals and technical guides.
Education
Bachelor of Science - Criminal Justice With Emphasis On Corrections
Washburn University of Topeka
Topeka, KSHigh School Diploma -
Valley Falls High School
Valley Falls, KSSkills
- Client Needs Assessment
- Customer Implementation
- Training and Implementation
- Configuration and Management
- Demo Abilities
- Organizational Skills
- Software Configuration
- Client Rapport-Building
- Software Troubleshooting
- Issue Resolution
- Project Analysis
Certification
Certified Nurses Aid
Certified in Programming (COBAL, RPG and C+)
Timeline
Implementation Specialist
Ideagen / Medforce
12.2008 - Current
Bachelor of Science - Criminal Justice With Emphasis On Corrections
Washburn University of Topeka
High School Diploma -
Valley Falls High School
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