Shelly Mickens
Detroit,MI
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
2026
2026
years of professional experience
Work History
Sales Associate
Rainbow Shops
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Human Resources Manager
Villa Healthcare
Highland Park, MI
06.2015 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Business Office Assistant
Villa Healthcare
Highland Park, MI
05.2019 - 03.2020
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Developed correspondence letters, memos, and emails.
- Supported budget management with diligent tracking of expenses, processing invoices, and generating financial reports.
Activity Aide
Villa Healthcare
11.2009 - 03.2015
- Visited with residents to enhance sensory stimulation and reality orientation and meet individual needs as outlined in activity care plan.
- Facilitated community outings for groups of residents, providing opportunities for social integration within the broader community setting.
- Promoted mental stimulation for residents with memory-focused activities such as puzzles and trivia contests.
- Enhanced resident engagement by organizing and leading daily activities tailored to their interests and abilities.
- Supported physical wellbeing of residents by assisting with exercise programs and encouraging participation in activities.
- Managed inventory of recreational supplies to ensure adequate resources were available for all planned activities without exceeding budgetary constraints.
- Assisted in maintaining a safe and clean environment, ensuring all activity areas were organized and properly equipped for scheduled events.
- Reported hazardous conditions to supervisor or nurse to maximize safety and well-being of residents.
- Enriched residents'' cultural experiences by incorporating diverse music, food, and traditions into activity offerings.
- Explained rules for games so all parties understood how to take part in entertainment.
- Advocated for resident needs during interdisciplinary meetings, ensuring the provision of appropriate resources and support to maximize participation in desired activities.
- Coordinated special events such as holiday celebrations or themed parties, creating memorable experiences for both residents and their families.
Education
None - Nursing
Alabama State University
Montgomery, ALActivity Director
Activity Director Home Study Course
Online03.2018
Timeline
Business Office Assistant
Villa Healthcare
05.2019 - 03.2020
Human Resources Manager
Villa Healthcare
06.2015 - Current
Activity Aide
Villa Healthcare
11.2009 - 03.2015
Sales Associate
Rainbow Shops
None - Nursing
Alabama State University
Activity Director
Activity Director Home Study Course