Shelly Miller
Champlain,VA
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales at Walmart. Demonstrated patience and empathy while enhancing customer satisfaction through effective product picking and personalized service. Proven ability to streamline operations and foster teamwork, contributing to improved efficiency and a positive dining experience.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Walmart
Tappahannock, VA
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Salad Bar Attendant
Sodexo Food Service
Butte, MT
08.2023 - 10.2025
- Maintained cleanliness and organization of salad bar area to ensure food safety standards.
- Prepared fresh ingredients daily, enhancing quality and presentation of menu items.
- Assisted customers with selections, providing knowledgeable recommendations on salad options.
- Monitored inventory levels, restocking supplies to minimize disruptions during peak hours.
- Collaborated with kitchen staff to streamline ingredient preparation and improve service speed.
- Ensured proper labeling of food items for allergen awareness and customer safety.
- Implemented efficient cleaning routines, maintaining a sanitary environment for food preparation.
- Adapted quickly to changing customer preferences, incorporating seasonal ingredients into offerings.
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Minimized cross-contamination during preparation and stocking.
- Maintained positive relationships with customers, addressing any concerns or requests in a prompt manner.
- Supported efficient restaurant operations by promptly preparing additional items during peak hours.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations, ensuring smooth transitions without compromising quality or efficiency.
Deli Manager
Town Pump
Butte, MT
08.2021 - 08.2023
- Supervised daily operations of deli, ensuring high-quality food preparation and presentation.
- Trained and mentored staff on food safety standards and customer service techniques.
- Streamlined inventory management processes, reducing waste and improving order accuracy.
- Developed promotional strategies to increase deli sales and enhance customer engagement.
- Conducted regular quality checks to maintain compliance with health regulations and standards.
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Observed quality assurance standards to optimize freshness of deli products.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
Shift Leader
Taco Bell
Butte, MT
03.2020 - 08.2022
- Supervised daily operations to ensure team efficiency and productivity.
- Trained and mentored new staff on best practices and safety protocols.
- Coordinated shift schedules to optimize workforce management and coverage.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Buffet Attendant
Pondera
Toledo, OH
03.2000 - 2018
- Managed buffet setup and presentation to enhance guest dining experience.
- Monitored food quality and freshness, ensuring compliance with health standards.
- Assisted in training new staff on service protocols and equipment usage.
- Coordinated inventory management, minimizing waste through efficient stock rotation.
- Implemented process improvements that increased service efficiency during peak hours.
- Actively resolved guest inquiries, enhancing overall customer satisfaction levels.
- Optimized buffet presentation through careful arrangement of dishes according to aesthetic appeal and accessibility for guests.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
- Fostered strong working relationships with colleagues through effective communication and teamwork during shifts.
Wagon Manager
Crown Amusements
Jupiter, FL
04.1990 - 2001
- Led cross-functional teams to streamline operational processes and enhance productivity.
- Developed strategic plans aligning departmental goals with organizational objectives.
- Mentored junior managers, fostering professional development and enhancing team performance.
- Implemented performance metrics to evaluate staff efficiency and drive continuous improvement.
- Coordinated resource allocation and project timelines to meet business demands effectively.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma - General Subjects
Jefferson Center
Toledo, OH06.1989
Skills
Patience and empathy
Customer service expertise
Sales experience
Product picking
Certification
Serve safe
Timeline
Online Personal Shopper
Walmart
10.2025 - Current
Salad Bar Attendant
Sodexo Food Service
08.2023 - 10.2025
Deli Manager
Town Pump
08.2021 - 08.2023
Shift Leader
Taco Bell
03.2020 - 08.2022
Buffet Attendant
Pondera
03.2000 - 2018
Wagon Manager
Crown Amusements
04.1990 - 2001
High School Diploma - General Subjects
Jefferson Center