Shelly M. Stanton
Hannibal,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
37
37
years of professional experience
Work History
Planning Board Secretary
Town of Hannibal
Hannibal, USA
01.2020 - Current
- Basic secretarial skills and knowledge of town zoning laws.
- Ability to assist people looking to do subdivisions, special use permits, etc.
- Record and publish minutes from meetings.
- Assist board members with submitting time sheets, notify public of public hearings via legal notices and letters by doing the research to do so.
Library Director
Hannibal Free Library
Hannibal, USA
01.2008 - Current
- Scheduling staff, payroll, communicate between staff and Board of Trustees, knowledge of computers and SIRSI system, train staff and patrons on the computers, give technological instruction to patrons as per requests, do monthly and annual reports, acquisition of materials, organization of promotional programs, attend meetings and pertinent training on a regular basis, grant writing.
Customer Service Representative
Medtronic
, Remote
04.2022 - 10.2022
- High call volume assisting patients with ordering home monitors for pacemakers and defibrillators.
- Assist patients over the phone with setting up their physical or app based monitors.
Office Assistant
SUNY Oswego
Oswego, USA
01.2007 - 01.2008
- Basic secretarial and office work, assisting foreign students with English translation, both spoken and written, assisting professors and office manager with various tasks on the computers, created degree requirement files.
Welder/Assembler
Carrier Corporation
Syracuse, USA
01.1994 - 01.2004
- Welding, repairing and testing of units, team leader on several projects.
- Knowledge of and ability to read blueprints.
Real Estate Agent
Gallinger/GMAC Real Estate
Liverpool, USA
01.2001 - 01.2003
- Agent representing clients in selling and purchasing property, researching listings for clients, created internet portfolios of listing properties.
Laborer, Grade Foreman
BBL Construction
, USA
01.1990 - 01.1993
- Grade Foreman in charge of laborers, operators and working with inspectors, general labor work, operation of heavy equipment.
- Knowledge of and ability to read blueprints.
Education
Bachelor of Arts - Broadcasting And Mass Communications & Business
State University College At Oswego
Oswego, NY05-2008
Associate of Arts - Electronic Media Communications
Onondaga Community College
Syracuse, NY05-2006
Skills
- Supervision and leadership
- Teamwork and collaboration
- Customer service
- Computer skills
- Task prioritization
- Team management
Affiliations
- 2015 Exceptional Librarian Award from Senator Patty Ritchie's “Love Your Library” Campaign
- Barry W. Atkinson Scholarship Award SUNY Oswego 2008
- Merit Scholarship, SUNY Oswego, 2006
- Phi Theta Kappa Honor Society, 2005
- Job Training Partnership Act Outstanding Performance in a Program, 1995
Timeline
Customer Service Representative
Medtronic
04.2022 - 10.2022
Planning Board Secretary
Town of Hannibal
01.2020 - Current
Library Director
Hannibal Free Library
01.2008 - Current
Office Assistant
SUNY Oswego
01.2007 - 01.2008
Real Estate Agent
Gallinger/GMAC Real Estate
01.2001 - 01.2003
Welder/Assembler
Carrier Corporation
01.1994 - 01.2004
Laborer, Grade Foreman
BBL Construction
01.1990 - 01.1993
Bachelor of Arts - Broadcasting And Mass Communications & Business
State University College At Oswego
Associate of Arts - Electronic Media Communications
Onondaga Community College