Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Nivala

Farmington,MN

Summary

I possess the self-motivation and determination to be the supervisor our organization needs. I excel at multitasking and time management. Dedicated, I remain professional in difficult, challenging situations. With my positive attitude and willingness to learn, I provide an environment of support, with a willingness to learn from my peers. I remain committed to our changing environment, and my willingness to learn makes me an adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and success, I am committed to our organization and to providing a supportive workplace, while maintaining an environment where self-motivation and growth are key to success.

Overview

24
24
years of professional experience

Work History

Financial Clearance

Optum
Minneapolis, MN
10.2001 - Current
  • Coordinated training sessions on workflows for Cardiovascular and Central Prior Authorization.
  • Assisted in developing training materials and workflows for best practices with OGA.
  • Completed daily counts as required by management to ensure operational accuracy.
  • Provided support and guidance to team members, promoting a collaborative environment.
  • Collaborated with Leads, Supervisors, and Business Analysts to align workflows effectively.
  • Participated in weekly Deloitte Partnership meetings to discuss errors and needed improvements.
  • Addressed team requests and inquiries to enhance overall satisfaction.
  • Ensured resources are user-friendly, up-to-date, and accessible.

Education

HBOT - Hyperbaric Medicine Technician

International ATMO
San Antonio, TX
12-2015

EMT - Emergency Medical Technician

Hennepin Technical College
Minneapolis, MN
06-2004

Certified Nursing Assistant -

Minneapolis Community And Technical College
Minneapolis, MN
09-2001

General Studies 1998 - 2000

Mankato State University
Mankato, MN

EMT Continuing Education -

24 Hour Refresher EMT Course
Every Two Years From 2004 - 2015

Skills

  • Training coordination
  • Workflow development
  • Operational accuracy
  • Team support
  • Process improvement
  • Collaboration of skills
  • Time management

Timeline

Financial Clearance

Optum
10.2001 - Current

HBOT - Hyperbaric Medicine Technician

International ATMO

EMT - Emergency Medical Technician

Hennepin Technical College

Certified Nursing Assistant -

Minneapolis Community And Technical College

General Studies 1998 - 2000

Mankato State University

EMT Continuing Education -

24 Hour Refresher EMT Course