Shelly Nobles
East Palatka,FL
Summary
Dedicated Processor and leader with several years of industry knowledge and experiences. Detail-oriented and deadline-driven with strong problem-solving abilities. Effective communicator and team player committed to meeting performance goals.
Overview
10
10
years of professional experience
Work History
Buy-Ins Specialist and Team Lead
Bank of America
11.2020 - Current
- Mitigates firm and client risk across multiple entities and platforms within the firm.
- Manages and supports risk through FINIRA regulated Buy-In processes for all trade related fails such as CNS and Non-CNS Buy-In Functions. Additionally monitored and mitigated risk with MSRB G12 (Municipal Bond), RegSho 204, and SEC 15C3 (D4) and (D2) regulated buy-ins.
- Analyzed existing processes, identified areas of inefficiency, and proposed solutions for improvement.
- Prioritized and organized tasks to efficiently accomplish firm goals.
- Understands market volatility and manages volumes and risk effectively and sufficiently.
- Tracked emerging trends in the industry related to potential risks.
- Trained new employees on company policies, job duties, and performance expectations.
- Provided guidance and support to team members on operational issues and escalations.
- Developed and implemented strategies to improve team processes.
- Identified areas for process improvements by analyzing trends in escalations across multiple desks and functions such as phone calls, emails, GCM breaks, and reports
- Facilitated communication between different departments throughout the organization when dealing with complex issues.
- Coordinated with internal teams to ensure timely and successful processing along firm expectations.
- Submits daily and monthly managerial reports such as monthly department one pager metrics, weekly highlights, and department quarterly assessments.
- Builds and maintains professional and productive relationships with internal and external partners to achieve firm goals by embracing the Client First Initiative .
- Places market orders with both Equity and FICC traders in efforts to close out aged fails and stratify regulated buy in needs and risks.
- Adhere to FINIRA, SEC and other regulated buy in rules.
- Knowledge of the trade lifecycle and stock market effects. Understanding market volatility, the fluctuation of stock prices and the impacts they have on the firm failing trades both internationally and domestically.
- Point of contact for escalated high value settlement and buy-in related issues.
- Work closely with technology, business leads, legal, and risk compliance partners for risk escalations.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Oversaw training and development programs to enhance team skills and knowledge.
- Maintained positive working relationship with fellow staff and management.
- Completed daily quality assurance duties to provide feedback for improvements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Offered training and support to keep team members motivated and working toward objectives.
Ats Branch Processor
Merrill Lynch
01.2015 - 11.2022
- Processed ACAT and Non-ACAT transfers
- Handled team Escalations
- Maintained effective relationships with internal and external members.
- Processed and filed paperwork according to standard operating procedures.
- Monitored daily workflow to ensure deadlines were met for firm incoming and outgoing transfers.
- Gained independent working skills and guided and mentored less experienced team members.
- Worked productively as lead or helping team member to drive firm policies and satisfaction.
- Trained new hires on proper procedures for working within a collaborative environment.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers both internally and externally to accomplish goals.
- Prioritized and organized tasks to efficiently accomplish firm goals.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Applied Science -
Florida State College At Jacksonville
FL, USA12.2013
Associate in Arts -
Florida State College At Jacksonville
FL, USA12.2011
Skills
- Process improvement
- Data analysis
- Team collaboration
- Quality assurance
- Relationship building
- Effective communication
- Problem solving
- Time management
- Team building
- Operations management
- Team leadership strength
Timeline
Buy-Ins Specialist and Team Lead
Bank of America
11.2020 - Current
Ats Branch Processor
Merrill Lynch
01.2015 - 11.2022
Bachelor of Applied Science -
Florida State College At Jacksonville
Associate in Arts -
Florida State College At Jacksonville