Kendy Blanco
Teaneck
Summary
Highly skilled Patient Service Specialist with relevant experience in healthcare administration, patient relations and appointment scheduling. Strengths include superior communication skills, proficiency in electronic health record systems, and ability to effectively multitask. Previous roles have demonstrated commitment to improving patient satisfaction and streamlining office operations for efficient workflow.
Overview
9
9
years of professional experience
Work History
Patient Services Specialist – Team Lead
New York Presbyterian / ColumbiaDoctors Imaging – 61st STREET SERVICE CORP
New York
11.2024 - Current
- Supervising patient service representatives and support staff to ensure efficient workflow and adherence to departmental standards.
- Training new employees and providing continuous coaching and development to support staff growth and performance.
- Ensuring compliance with regulatory requirements, including HIPAA and institutional policies, to maintain patient confidentiality and data security.
- Resolving complex patient issues and concerns by coordinating with clinical and administrative teams to ensure timely and effective solutions.
- Fostering a positive and collaborative team environment that promotes employee engagement and patient satisfaction.
- Managing daily workload by prioritizing tasks, balancing resources, and delegating responsibilities to meet operational demands.
- Implementing process improvements and leading quality initiatives to enhance service delivery and workflow efficiency.
- Collaborating with interdisciplinary healthcare teams to ensure seamless coordination of patient care and services.
- Coordinating patient intake, registration, insurance verification, and scheduling across various imaging modalities.
- Conducting performance evaluations, offering feedback, and identifying opportunities for staff improvement and advancement.
Administrative Intern
New York Presbyterian / ColumbiaDoctors Imaging
New York
06.2024 - 07.2025
- Assisted with project management, data analysis, and performance reporting.
- Conducted research on healthcare trends, policies, and regulatory requirements.
- Participated in SafetyZone investigations and supported incident and case reviews.
- Contributed to redesigning and updating the department's SharePoint site for improved usability and accessibility.
- Developed and updated training modules and job aids to support staff onboarding and education.
- Assisted in evaluating new hires and provided performance assessments and feedback.
- Identified and implemented workflow improvements to enhance patient satisfaction and operational efficiency.
- Collaborated with clinical and administrative teams to coordinate patient care and services.
- Created presentations and reports to communicate findings and support decision-making.
Patient Services Specialist – Scheduling Coordinator
New York Presbyterian / ColumbiaDoctors Imaging – 61st STREET SERVICE CORP
New York
08.2022 - 11.2024
- Coordinated patient appointments, registrations, and billing processes, ensuring timely and accurate data entry across EMR systems.
- Scheduled and confirmed diagnostic procedures and clinical visits, managing patient flow and minimizing delays.
- Maintained and updated patient records, insurance details, and medical histories with a strong focus on HIPAA compliance and confidentiality.
- Delivered compassionate education and support to patients and families, clearly explaining procedures, treatment plans, and medications.
- Acted as a liaison between patients and clinical teams to facilitate care coordination, referrals, and seamless transitions.
- Resolved patient concerns promptly and professionally, escalating complex cases to leadership as needed.
- Identified workflow inefficiencies and implemented process improvements to enhance service delivery and patient satisfaction.
- Trained and mentored new hires, promoting adherence to departmental protocols and fostering a supportive onboarding experience.
- Collaborated with multidisciplinary teams to ensure high-quality care and continuous service enhancements.
Medical Assistant / Relations Associate – Office Assistant
Mount Sinai Health System
New York
09.2019 - 08.2022
- Supported Orthopedic and Foot & Ankle providers with daily clinical and administrative operations to ensure efficient patient care.
- Welcomed and checked in patients, addressed questions related to orthopedic and foot/ankle services, and assisted them with completing specialty-specific intake forms.
- Managed a high volume of patient calls, including scheduling new and follow-up orthopedic and foot/ankle appointments, triaging concerns, and routing messages to the appropriate provider or care team.
- Verified real-time insurance eligibility for orthopedic consultations, imaging (X-rays, MRI), durable medical equipment (DME), injections, and surgical procedures.
- Coordinated prior authorizations for orthopedic procedures, imaging studies, custom orthotics, and surgical cases; processed referrals and collaborated with billing on claim-related documentation.
- Ensured all specialty referrals were accurately completed, tracked, and forwarded to the appropriate orthopedic or podiatric service lines.
- Maintained and organized patient charts, imaging reports, operative notes, and additional orthopedic documentation; monitored the intake work queue to ensure timely and accurate completion.
- Managed the department’s provider schedules, ensuring proper allocation of time for clinical visits, post-ops, casting/splinting needs, and surgical follow-ups to support optimal patient flow.
- Trained and mentored new staff members, providing guidance on department workflows, orthopedic terminology, and scheduling protocols.
- Responded promptly to emails, patient messages, and internal communications through the EMR and other platforms.
- Collected co-pays, DME payments, and outstanding patient balances.
- Scanned and uploaded all orthopedic-related documents, imaging requisitions, and patient records into the EMR system.
- Transcribed medical notes, operative summaries, and documentation related to orthopedic and foot & ankle treatments.
Research Technologist
Montefiore Medical Center
Bronx
09.2017 - 09.2018
- Responsible for all research projects at the emergency medicine department, under the direction of the principal investigator.
- Documented all medical history before enrollment.
- Explained the studies and procedures risks to patients and obtained signed consents.
- Scheduled subject analysis, monitored testing status, and reported any adverse event to principal investigator.
- Collected and managed all obtained data and processed it into the department data base.
Medical Assistant
Boriken Neighborhood Health Center
New York
10.2016 - 09.2017
- Greeted patients and escorted them to the examination rooms.
- Assisted the Doctor, healthcare facilitators and nursed with any medical procedure.
- Accurately updated and maintained patient’s medical records.
- Answered phone calls and scheduled all follow up appointments.
- Delivered well rounded administrative and medical support smoothly, while facilitating patient flow.
- Answered all electronic messages from the MD’s and nurses as required and handled all queries.
- Processed labs and entered patient information into the EMR system.
- Conducted daily patient intakes to obtain medical history.
- Managed department’s inventory and supplies orders.
- Verified patients’ insurance eligibility and processed insurance pre-authorizations as required.
Education
Master of Health Administration -
TULANE UNIVERSITY OF LOUISIANA | Celia Scott School of Public Health and Tropical Medicine
New Orleans, LA05.2025
Bachelor of Science - Public Health
MONROE COLLEGE
New York, NY08.2017
Associate in Applied Science -
MONROE COLLEGE
New York, NY08.2015
Skills
- Healthcare Administration
- Patient Care
- Insurance Verification
- EMR Systems
- Data Analysis
- Quality Improvement
- Process Optimization
- Team Management
- Staff Training
- Leadership
- Microsoft Office
- Excel
- PowerPoint
- Outlook
- Customer Service
- Verbal Communication
- Written Communication
- English
- Spanish
- Patient coordination
- Data analysis
- Process improvement
- Training and development
- Regulatory compliance
- Healthcare management
- Team leadership
- Quality assurance
- Effective communication
- Cross-cultural sensitivity
- Appointment scheduling
- Insurance verification
- Healthcare systems
- Verbal and written communication
- Professionalism and ethics
- Patient education
Certifications And Skills
Healthcare Administration, Patient Care, Insurance Verification, EMR Systems, Data Analysis, Quality Improvement, Process Optimization, Team Management, Staff Training, Leadership, Microsoft Office (Excel, PowerPoint, Outlook), Customer Service, Verbal and Written Communication, English, Spanish
Timeline
Patient Services Specialist – Team Lead
New York Presbyterian / ColumbiaDoctors Imaging – 61st STREET SERVICE CORP
11.2024 - Current
Administrative Intern
New York Presbyterian / ColumbiaDoctors Imaging
06.2024 - 07.2025
Patient Services Specialist – Scheduling Coordinator
New York Presbyterian / ColumbiaDoctors Imaging – 61st STREET SERVICE CORP
08.2022 - 11.2024
Medical Assistant / Relations Associate – Office Assistant
Mount Sinai Health System
09.2019 - 08.2022
Research Technologist
Montefiore Medical Center
09.2017 - 09.2018
Medical Assistant
Boriken Neighborhood Health Center
10.2016 - 09.2017
Master of Health Administration -
TULANE UNIVERSITY OF LOUISIANA | Celia Scott School of Public Health and Tropical Medicine
Bachelor of Science - Public Health
MONROE COLLEGE
Associate in Applied Science -
MONROE COLLEGE