Pamela Wynette Johnson-Gray
League City,TX
Summary
Experienced Patient Services Specialist with 15+ years in healthcare support roles, pharmacy operations, and patient engagement. Known for improving patient flow, enhancing administrative efficiency, and delivering exceptional service. I am skilled in insurance verification, appointment scheduling, HIPAA compliance, and healthcare collaboration. Looking to contribute compassionate and meticulous care to a forward-thinking medical team.
Overview
11
11
years of professional experience
Work History
Patient Services Specialist
UTMB Health
League City, TX
05.2017 - Current
- Improved patient flow by implementing efficient appointment scheduling and insurance preauthorization.
- Collaborated with clinical staff to support correct and prompt patient access services.
- Maintained confidentiality and high satisfaction scores through attentive and respectful service.
- Streamlined patient record updates and resolved inquiries, reducing service delays.
Pharmacy Technician
Southside Pharmacy
06.2016 - 05.2017
- Prepared sterile and non-sterile compounds, ensuring safety and accuracy.
- Managed insurance billing and resolved discrepancies to streamline claims.
- Educated patients on medication use and provided support for adherence.
- Implemented tracking systems to improve medication, safety, and compliance.
Librarian & Instructional Materials Coordinator
Harmony School of Innovation
10.2014 - 08.2015
- Collaborated with faculty to support literacy, technology, and research programs.
- Coordinated educational resource management and teacher support.
- Promoted copyright compliance and ethical information usage.
Education
Pre-Nursing/Distance Learning Systems - undefined
Western Governors University
09.2025
Licensed Cosmetology Instructor - undefined
Milan Institute of Cosmetology
01.2011
Certified Pharmacy Technician - undefined
San Antonio College of Medical & Dental Assistants
01.1999
Skills
- HIPAA Compliance
- Pharmacy Operations
- Sterile Compounding
- Customer Service
- Medical Records
- Conflict Resolution
- Time Management
- Team Leadership
- Healthcare Administration
- Insurance Billing
Personal Information
Title: Patient Services Specialist
Timeline
Patient Services Specialist
UTMB Health
05.2017 - Current
Pharmacy Technician
Southside Pharmacy
06.2016 - 05.2017
Librarian & Instructional Materials Coordinator
Harmony School of Innovation
10.2014 - 08.2015
Pre-Nursing/Distance Learning Systems - undefined
Western Governors University
Licensed Cosmetology Instructor - undefined
Milan Institute of Cosmetology
Certified Pharmacy Technician - undefined
San Antonio College of Medical & Dental Assistants
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