Sherrine Mendoza Fleming
Lynnwood,WA
Summary
Dedicated Patient Services Specialist with over 20 years of customer service in healthcare, insurance, and financial services. Expertise includes patient registration, appointment scheduling, and insurance verification. Committed to enhancing patient experiences through effective communication and problem-solving in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Patient Services Specialist
Providence WIC
11.2025 - Current
- Delivered exceptional customer service to enhance patient and family experiences.
- Coordinated with clinical staff to facilitate seamless patient care.
- Schedule appointments, register patients, and maintain accurate records.
- Verified patient information and supported WIC program services for improved access.
- Implemented measures for HIPAA compliance and patient confidentiality.
Commercial Review Associate
Cigna
08.2022 - 03.2026
- Processed prior authorizations and verified insurance benefits to ensure timely patient access to prescribed medications.
- Collaborated with providers and pharmacies to resolve complex cases, enhancing patient care continuity.
- Maintained quality standards while managing a high-volume workload.
- Maintained quality standards while managing high-volume workload, ensuring compliance with regulatory requirements.
Senior Loan Processor
Flagstar Bank
11.2020 - 07.2022
- Processed FHA, VA, and USDA loan files, ensuring accuracy and completeness.
- Verified documentation, ensuring compliance with regulations and guidelines.
- Achieved high customer satisfaction through proactive and timely communication.
Senior Loan Processor / Foreclosure Specialist
Wells Fargo Home Mortgage
04.2009 - 02.2014
- Processed mortgage loans and managed foreclosure portfolios to support timely closures.
- Ensured compliance with federal lending requirements to mitigate risks.
- Coordinated efforts with attorneys, borrowers, and internal partners to streamline communication.
Assistant Branch Manager
HSBC/HFC
10.2004 - 04.2009
- Supervised branch staff, coaching team members to enhance service delivery.
- Built customer relationships, resolving escalated concerns to ensure satisfaction.
- Supported branch operations, ensuring compliance and achievement of performance goals.
Education
GED -
Basset
La Puente, CASkills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Prior Authorizations
- HIPAA Compliance
- Regulatory Compliance
- Medical Documentation
- EMR
- Data Entry
- Customer Service
- Problem Solving
- Patient Advocacy
Timeline
Patient Services Specialist
Providence WIC
11.2025 - Current
Commercial Review Associate
Cigna
08.2022 - 03.2026
Senior Loan Processor
Flagstar Bank
11.2020 - 07.2022
Senior Loan Processor / Foreclosure Specialist
Wells Fargo Home Mortgage
04.2009 - 02.2014
Assistant Branch Manager
HSBC/HFC
10.2004 - 04.2009
GED -
Basset