Lisette Maganda Gonzalez
Concord,NC
Summary
Bilingual (English/Spanish) customer service and administrative professional with numerous years of experience supporting patients, customers, and internal teams in healthcare, HR, logistics, and call center environments. Proven ability to manage high-volume interactions, scheduling, data entry, insurance verification, onboarding support, and confidential records with accuracy and professionalism.
Overview
11
11
years of professional experience
Work History
Patient Services Specialist
Atrium Health
03.2025 - Current
- Manage high-volume patient interactions including scheduling, registration, and insurance verification
- Maintain accurate patient records, billing, and payment processing while handling confidential information
- Deliver professional customer service in a fast-paced healthcare environment
- Collaborate with medical staff and departments to ensure smooth operations and issue resolution
Warehouse Lead
Capstone Logistics
05.2022 - 03.2025
- Supervised daily operations and assigned tasks to team members to ensure efficiency and productivity
- Coordinated with drivers and logistics teams to maintain smooth workflow
- Handled payment processing including cash, card, and invoicing
- Maintained safety standards and resolved operational issues as needed
HR Assistant
Granges
03.2020 - 05.2022
- Reviewed resumes and coordinated interviews for hiring managers
- Supported onboarding processes including documentation, contracts, and new hire setup
- Maintained and updated employee records
- Coordinated drug testing and ensured compliance with hiring procedures
- Handled confidential employee information with accuracy and professionalism
Advisor II (Customer Support)
Concentrix
07.2018 - 03.2020
- Provided high-quality customer support via phone, assisting with billing, account issues, and service inquiries
- Delivered roadside assistance support including dispatching services and troubleshooting
- Promoted products and services based on customer needs
- Maintained strong communication and problem-solving skills in a fast-paced environment
Warehouse Lead
Saddle Creek
06.2015 - 07.2018
- Supervised daily operations and assigned tasks to team members to ensure efficiency and productivity
- Coordinated with drivers and logistics teams to maintain smooth workflow
- Handled payment processing including cash, card, and invoicing
- Maintained safety standards and resolved operational issues as needed
Education
High School Diploma -
Concord High School
Concord, NC06.2015
Skills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- HIPAA compliance
- Customer service
- Patient registration
- Conflict resolution
- Language fluency
- Problem-solving
- Multitasking and organization
- Team collaboration
- Money handling
- Patient check-in
- Data entry
Timeline
Patient Services Specialist
Atrium Health
03.2025 - Current
Warehouse Lead
Capstone Logistics
05.2022 - 03.2025
HR Assistant
Granges
03.2020 - 05.2022
Advisor II (Customer Support)
Concentrix
07.2018 - 03.2020
Warehouse Lead
Saddle Creek
06.2015 - 07.2018
High School Diploma -
Concord High School