Gisselle Valdez
Burnet
Summary
Bilingual Patient Services Specialist with strengths in patient management, customer service, and organizational skills. Experienced in coordinating healthcare processes and efficiently handling patient inquiries.
Dedicated Patient Services Specialist known for strong communication and teamwork skills. Proven ability to assist patients in managing their healthcare needs and streamline administrative processes for improved service delivery.
Overview
9
9
years of professional experience
Work History
Patient Services Specialist
Baylor Scott & White
Marble Falls
06.2025 - Current
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Handled patient inquiries and provided information about services offered.
- Verified patient insurance details and facilitated billing processes.
- Greeted patients upon arrival and verified patient information.
- Responded to patient inquiries regarding account status.
- Provided assistance with completing paperwork, such as insurance forms and medical history.
- Coordinated communication between patients and medical staff effectively.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Collaborated with clinical and administrative staff to meet patient needs.
Personal Shopper
H-E-B plus
Leander
12.2021 - 06.2025
- Stayed current on company offerings and industry trends.
- Prepared detailed reports on client preferences, purchases, and feedback to track progress and make data-driven improvements to the personal shopping experience.
- Attended monthly sales meetings and quarterly sales trainings.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Childcare Provider
The YMCA of Highland Lakes
Burnet
05.2017 - 06.2020
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Collaborated with fellow childcare providers for continuous improvements in curriculum planning and service quality.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Monitored children's activities to verify safety and wellbeing. - Assisted in potty training and toilet hygiene.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
Front Desk Receptionist
The YMCA of Highland Lakes
Burnet
05.2017 - 06.2020
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Organized, maintained and updated information in computer databases.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Managed phone calls, directing inquiries to appropriate staff.
- Greeted and assisted members and guests at front desk.
Education
Cosmetology Certification -
The Salon Professional Academy
Georgetown, TX12-2020
High School Diploma -
Burnet High School
Burnet, TX05-2019
Skills
- Bilingual
- Appointment scheduling
- Insurance verification
- Patient communication
- Medical billing assistance
- Health records management
- Customer relationship management
- Decision Making
- Merchandise Selection
- Product Knowledge
- Planning and Organization
- Customer Service
- Excellent Communication
- Teamwork and Collaboration
- Organization and Time Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Patient Services Specialist
Baylor Scott & White
06.2025 - Current
Personal Shopper
H-E-B plus
12.2021 - 06.2025
Childcare Provider
The YMCA of Highland Lakes
05.2017 - 06.2020
Front Desk Receptionist
The YMCA of Highland Lakes
05.2017 - 06.2020
Cosmetology Certification -
The Salon Professional Academy
High School Diploma -
Burnet High School