Siraj Bayan
Seattle,WA
Summary
Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help a team achieve its goals.
Overview
7
7
years of professional experience
Work History
PATIENT SERVICES SPECIALIST
Harborview Medical Center, Level I Trauma Center
08.2023 - Current
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient check Ins.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
- Consistently maintained confidentiality of sensitive information in accordance with regulatory guidelines to protect privacy rights of all parties involved in care provision process.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Streamlined the registration process for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely delivery of test results and care plans.
- Facilitated seamless communication between patients, families, and clinical staff for optimal care coordination.
STUDENT INITIATIVE COORDINATOR
Central Washington University
12.2022 - 07.2023
- Program Development: Collaborating with other staff members and student leaders to design, plan and implement initiatives and programs that promote diversity, equity and inclusion on campus
- This involves creating workshops, trainings, events and campaigns that address various social justice issues
- Student Engagement: Engaging with the student community and encouraging their active participation in diversity and equity initiatives
- This includes promoting awareness of events, programs and resources available at the center, as well as fostering an inclusive and welcoming environment for all students
- Support and Advocacy: Providing support and advocacy for students from marginalized communities
- This involves connecting them with resources, offering mentorship and advocating for their needs and concerns within the university community
- Outreach and Partnership: Building and maintaining relationships with student organizations, academic departments, faculty and staff to foster collaborations and support for diversity and equity initiatives
- This involves seeking partnerships, coordinating joint events, and providing resources and guidance to other student groups working on related issues.
Adult Caregiver
Ambitions Of Washington
03.2021 - 12.2021
- Enhanced patient well-being by providing compassionate and attentive care.
- Assisted patients with daily living activities for improved quality of life.
- Collaborated with healthcare professionals to develop personalized care plans, leading to better patient outcomes.
- Monitored vital signs and reported changes to medical team, allowing for timely interventions.
- Managed medication schedules for multiple patients, ensuring proper dosages and adherence to prescribed regimens.
- Facilitated social interactions between patients by organizing group activities and outings, promoting mental stimulation and engagement.
- Promoted independence among patients by teaching self-care skills tailored to individual needs and abilities.
- Maintained patient confidentiality while sharing relevant information with authorized parties as needed.
- Provided transportation assistance for medical appointments or other errands as necessary.
- Contributed towards creating a clean and hygienic environment by performing light housekeeping duties like laundry, dishwashing, etc.
Program Assistant
One Morgan County
05.2019 - 08.2020
- Community Support and Advocacy: Provided hands-on assistance and support to immigrant communities and the homeless population.
- Program Coordination: Managed and coordinated programs aimed at assisting individuals in accessing essential services, including DSHS applications, housing support, and citizenship applications.
- Client Assistance: Offered personalized guidance and support in navigating bureaucratic processes, including filling out DSHS applications, securing housing, and facilitating citizenship applications.
- Resource Navigation: Connected individuals with relevant resources, services, and community support networks to address their specific needs and challenges effectively.
- Case Management: Conducted comprehensive case assessments and developed tailored action plans to address client needs, ensuring access to critical resources and services.
- Documentation and Reporting: Maintained accurate records of client interactions, progress, and outcomes, while also preparing detailed reports for stakeholders and funding purposes.
- Collaboration and Networking: Established and maintained partnerships with community organizations, government agencies, and local stakeholders to enhance support networks and resources available to clients.
- Crisis Intervention: Provided immediate assistance and support during crises, offering timely solutions and resources to individuals facing homelessness or critical situations.
Education
BACHELOR OF SCIENCE (B.S.) IN DOUBLE MAJOR IN PSYCHOLOGY AND LAW & JUSTICE CANDIDATE -
Central Washington University
Ellensburg, WA06-2027
Skills
- Idea Development
- Team Leadership
- Panel Leadership
- Team Collaboration
- Multitasking and Organization
- Decision Making
- Telephone Etiquette
- Office Equipment Operation
- Customer Service
- Attention to Detail
- Empathy and Compassion
- Time Management
- Resourcefulness
- Problem Solving
Accomplishments
- Outstanding Service Award Inclusive - Empowerment Award for Diversity
- CWU Honor Roll & Dean's List - Fall 2021 - Present
- Accreditation Award - Spring 2022
- Student Support Services Award - Fall 2023
Languages
English
Native/ Bilingual
Somali
Native/ Bilingual
Arabic
Professional
Oromo
Native/ Bilingual
Swahili
Professional
Timeline
PATIENT SERVICES SPECIALIST
Harborview Medical Center, Level I Trauma Center
08.2023 - Current
STUDENT INITIATIVE COORDINATOR
Central Washington University
12.2022 - 07.2023
Adult Caregiver
Ambitions Of Washington
03.2021 - 12.2021
Program Assistant
One Morgan County
05.2019 - 08.2020
BACHELOR OF SCIENCE (B.S.) IN DOUBLE MAJOR IN PSYCHOLOGY AND LAW & JUSTICE CANDIDATE -
Central Washington University