Steven Bell
Bradenton,FL
Summary
Hardworking Field Service Manager with 18-year Animal Services career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent people skills.
Quality-focused supervisor offering 18 years of field service experience. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Knowledgeable Field Service Supervisor with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, Supervising Animal Welfare Officers and dispatchers.
Overview
45
45
years of professional experience
1
1
Certification
Work History
MCAW, Field Services Supervisor
Manatee County Board Of County Commissioners
11.2019 - Current
- Led team of up to nine Animal Welfare Officers and one dispatcher in animal related case work.
- Led Kennel employees on an interim basis while assisting with interview process and hiring of the new kennel supervisor.
- Monitored work performance and preformed employee performance evaluations.
- Facilitated communication between officers, kennel staff, veterinary staff and customers.
- Checked safety practices and integrity of PPE.
- Coordinated repairs and maintenance actions for fleet vehicles and work orders for property management.
- Maintained schedules for officers and coordinate time off requests.
- Utilized proper tools and materials to adhere to safety guidelines.
- Kept watchful eye on equipment inventories, optimizing work readiness and availability of supplies.
- Managed efficient teams of up to 10 employees for off sight adoption events.
- Enhanced customer satisfaction ratings by motivating team members to strengthen the quality of customer service.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Animal Welfare Officer
Manatee County Board Of County Commissioners
11.2005 - Current
- Investigated and gathered information regarding animal-related complaints.
- Unloaded and impounded animals received from animal control and public.
- Responded to many daily calls to enforce animal services regulations.
- Implemented trap, neuter and release programs to manage local feral cat population.
- Attended to calls reporting of domestic and wild animal bites.
- Captured domestic and wild animals.
- Wrote reports of activities and maintained files of impoundments and dispositions of animals.
- Supplied animals with food, water and personal care.
- Examined animals for injuries or malnutrition and arranged for necessary medical treatment.
- Captured stray animals, provided housing and care of homeless animals and coordinated adoptions.
- Prepared for prosecutions related to animal treatment and gave evidence in court.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Restaurant Manager
John Rachide (Domino's Pizza)
03.1996 - 10.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained profit and loss statements and other budget details.
Restaurant Manager
Domino's Pizza
05.1988 - 03.1996
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained profit and loss statements and other budget details.
Valet Parking Attendant
Southern Parking
01.1987 - 08.1988
- Parked and retrieved automobiles, successfully driving both manual and automatic vehicles.
- Issued ticket stubs and placed numbered tags on windshields to assist customers with locating vehicles.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
Student
Manatee Technical Institute
08.1985 - 05.1986
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
- Helped fellow classmates succeed by tutoring when requested.
- Took extensive notes to document lessons and further solidify learning objectives.
- Received Mechanical Draftsman certification.
Student
Manatee Community College
08.1985 - 02.1986
- Followed school and classroom policies, regulations, dress codes, and schedules.
- Worked in team environment to maintain high levels of productivity.
Bulk Fuel Specialist
United States Marine Corps
04.1981 - 07.1983
- Stayed calm and focused in emergency situations to provide efficient fixes for diverse mechanical problems.
- Maintained safe and accurate pump levels and closely watched pump gauges.
- Communicated with other workers using signals, radios or telephones to start and stop flows of materials or substances.
- Completed detailed tool and equipment inspections both in field and in shops to identify and address malfunctions and performance concerns.
Skate Guard
Finley's Roller Skating Rink
01.1979 - 04.1981
- Worked with coworkers to supervise rink, splitting tasks and sharing responsibilities for groups and competitions.
- Initiated distribution, collection and upkeep of rented skates and tracked inventory.
- Assisted in shutdown of skating rink and managed set up for next day use.
- Maintained superior customer service skills when relaying rink policies and procedures to customers.
- Run the DJ booth.
Education
No Degree - Mechanical Drafting Technology
Manatee Technical Institute
Bradenton, FL05.1986
No Degree - Engineering (Pre-Engineering)
Manatee Community College
Bradenton, FL02.1986
GED -
Laurel County High School
London, KY08.1985
Skills
- Data Analytics
- Schedule Development
- Strategic Planning
- Staff Management
- Operations Management
- Training and Mentoring
- Policy Enforcement
- Staff Discipline
- Process Monitoring and Improvement
- Inventory Oversight
- Goal-Oriented
- Word and excel Experience
- Chameleon experience
- Power DMS experience
- Outlook
- Staff Development
- Employee Motivation
- Leadership Abilities
- Time Management
- Team Building
- Goal Setting
- Conflict Resolution
- Ethical Conduct
- Performance Evaluation
- Customer Service
- Effective Communication
- Organizational Skills
- Industry Knowledge
- Idea Development
- Logistics Coordination
- Data Analysis
- Disaster Recovery Planning
Certification
FACA, Florida Animal Control Officer
Certification, 3/10/2006
FACA, Euthanasia of animals.
Certification, 4/15/2010
Professional Animal Cruelty Investigator Level I
Certification, 1/17/2014
Professional Animal Cruelty Investigator Level II
Certification, 11/7/2014
Professional Animal Cruelty Investigator Level III
Certification, 8/5/2016
Certified Humane Animal Investigator
Certification 120 Hours, 8/5/2016
AACIS, Bite Stick Certification
Certified, 2/18/2018
FACA, Chemical Immobilization
Certification, 7/23/2019
AACIS, Field Training Officer
Certification, 10/17/2019
AACIS, Dangerous Dog Investigator
Certification, 10/21/2022
Timeline
MCAW, Field Services Supervisor
Manatee County Board Of County Commissioners
11.2019 - Current
Animal Welfare Officer
Manatee County Board Of County Commissioners
11.2005 - Current
Restaurant Manager
John Rachide (Domino's Pizza)
03.1996 - 10.2006
Restaurant Manager
Domino's Pizza
05.1988 - 03.1996
Valet Parking Attendant
Southern Parking
01.1987 - 08.1988
Student
Manatee Technical Institute
08.1985 - 05.1986
Student
Manatee Community College
08.1985 - 02.1986
Bulk Fuel Specialist
United States Marine Corps
04.1981 - 07.1983
Skate Guard
Finley's Roller Skating Rink
01.1979 - 04.1981
No Degree - Mechanical Drafting Technology
Manatee Technical Institute
No Degree - Engineering (Pre-Engineering)
Manatee Community College
GED -
Laurel County High School
FACA, Florida Animal Control Officer
Certification, 3/10/2006
FACA, Euthanasia of animals.
Certification, 4/15/2010
Professional Animal Cruelty Investigator Level I
Certification, 1/17/2014
Professional Animal Cruelty Investigator Level II
Certification, 11/7/2014
Professional Animal Cruelty Investigator Level III
Certification, 8/5/2016
Certified Humane Animal Investigator
Certification 120 Hours, 8/5/2016
AACIS, Bite Stick Certification
Certified, 2/18/2018
FACA, Chemical Immobilization
Certification, 7/23/2019
AACIS, Field Training Officer
Certification, 10/17/2019
AACIS, Dangerous Dog Investigator
Certification, 10/21/2022
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