Wanda Gonzalez
West Columbia,SC
Summary
Personable and dedicated, with aptitude for handling patient interactions and administrative duties. Ensuring accurate data entry and patient information handling. Developed strong problem-solving and multitasking abilities, ensuring efficient and compassionate service delivery.
Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
25
25
years of professional experience
Work History
Patient Services Specialist
Welvista
01.2023 - Current
- Consistently maintained confidentiality of sensitive information in accordance with regulatory guidelines to protect privacy rights of all parties involved in care provision process.
- Delivered and processed patient application for eligibility.
- Facilitated communication between patients and and pharmacy technicians.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
Contact Center Supervisor
SC Thrive
01.2017 - 01.2023
- Team leader to contact call center
- Help desk
- Assist with free tax assistance
- Perform client intake interviews and complete applications in person and via phone
- Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Maintain contact database by entering information and updating conversations and tasks
- Enhance organization reputation by accepting ownership or accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Keep equipment operational by following established procedures
Sales Associate
CitiTrends
01.2019 - 01.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Bilingual Customer Service Representative
Kelly Services (SC Thrive)
01.2014 - 01.2017
- Answer high volume phone calls
- Assist clients with submitting applications for Medicaid and Snap
- Assist clients in search of financial assistance with housing and utilities
- Responsible for sending weekly reports
- Maintain client privacy information by complying with procedures, rules and regulations
- Utilizing Benefit Bank application
Receptionist/Administrative Assistant
Springfield Partners for Community Action
01.2008 - 01.2012
- Answer phones and direct calls to appropriate staff
- Customer service
- Greet and direct walk-in guests
- Responsible for the intake of client demographic information
- Schedule appointments for agency programs
- Sort and distribute daily mail, post and send outgoing
- Monitor incoming and outgoing fax correspondence
Personal Care Assistant
Flora Figueroa
01.2007 - 01.2008
- Assisted with bathing and grooming
- Light housekeeping
- Prepared meals
- Transported to physician appointments
- Assisted administering scheduled medications
Typist and Engraver
Dinn Bros. Trophy
01.2000 - 01.2003
- Data Entry
- Review and ensure correct spelling of orders
- Typed orders to be engraved
- Expedited data entry tasks with efficient typing speed and accuracy.
- Accurately typed 40 words per minute with no errors.
Education
Medical Assistant Program -
Branford Hall Career Institute
Springfield, MACertified Nurses Aid Certificate Program - undefined
Holyoke Community College
Holyoke, MA01.2007
Jump Start Certificate Program - Office Skills
Holyoke Community College
Holyoke, MA01.1999
Skills
Bilingual (English/Spanish)
Competent in using Microsoft Word and Excel
Typing documents, reports and correspondence
Answering telephone calls professionally
Timeline
Patient Services Specialist
Welvista
01.2023 - Current
Sales Associate
CitiTrends
01.2019 - 01.2021
Contact Center Supervisor
SC Thrive
01.2017 - 01.2023
Bilingual Customer Service Representative
Kelly Services (SC Thrive)
01.2014 - 01.2017
Receptionist/Administrative Assistant
Springfield Partners for Community Action
01.2008 - 01.2012
Personal Care Assistant
Flora Figueroa
01.2007 - 01.2008
Typist and Engraver
Dinn Bros. Trophy
01.2000 - 01.2003
Certified Nurses Aid Certificate Program - undefined
Holyoke Community College
Jump Start Certificate Program - Office Skills
Holyoke Community College
Medical Assistant Program -
Branford Hall Career Institute
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