Veronica Razo
Charlotte,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Patient Services Specialist
Atrium Health
Charlotte, NC
08.2024 - Current
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Ensured that all HIPAA regulations were met when handling confidential patient information.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted in the discharge process by providing instructions to the patient on follow-up care activities.
- Greeted and welcomed patients in a friendly manner.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
Legal Assistant/Front Desk Receptionist
LAW OFFICE OF THEODORE MALONEY
Charlotte, NC
01.2023 - 03.2024
- Conducted interviews with potential witnesses to obtain statements relevant to pending cases.
- Attended hearings with counsel and recorded minutes from the proceedings.
- Generated reports summarizing case progress for internal use.
- Greeted clients upon arrival at office and provided assistance as needed.
- Ensured that all paperwork was properly filed according to established procedures.
- Scanned physical documents into electronic format for storage in a secure database system.
- Answered phones promptly while providing courteous customer service.
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Processed incoming mail on a daily basis.
- Maintained client confidentiality in all matters.
Fulfillment Associate
Amazon
Charlotte, NC
01.2019 - 12.2019
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Receptionist
Duke Energy
Charlotte, NC
10.2018 - 03.2019
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
Front Desk Receptionist
Red Roof Inn Hotel
Charlotte, NC
01.2016 - 01.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Education
Associate of Arts -
Central Piedmont Community College
Charlotte, NCSkills
- Customer Data Confidentiality
- Multitasking and Prioritization
- Verbal and Written Communication
- Responding to Difficult Customers
- Understanding Customer Needs
- Translation and Interpretation Services
- Bilingual (Spanish/English)
- Credit Card Payment Processing
- Multiple call answering
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Appointment Scheduling
- Data Entry
Timeline
Patient Services Specialist
Atrium Health
08.2024 - Current
Legal Assistant/Front Desk Receptionist
LAW OFFICE OF THEODORE MALONEY
01.2023 - 03.2024
Fulfillment Associate
Amazon
01.2019 - 12.2019
Receptionist
Duke Energy
10.2018 - 03.2019
Front Desk Receptionist
Red Roof Inn Hotel
01.2016 - 01.2017
Associate of Arts -
Central Piedmont Community College