Summary
Overview
Work History
Education
Skills
References
Timeline
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Sonya Murphy

Alliance,Ohio

Summary

Patient Services Specialist with a proven track record at Generations Women's Health Center, excelling in insurance verification and patient confidentiality. Adept at building relationships and resolving issues, I consistently enhance patient satisfaction while efficiently managing appointment scheduling and payment processing. A dedicated team player committed to delivering exceptional service.

Overview

5
5
years of professional experience

Work History

Patient Services Specialist

Generations Women's Health Center
North Canton, OH
01.2023 - Current
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Answered high-volume incoming calls, scheduled appointments, and filed medical records as needed.
  • Verified patient insurance eligibility and entered patient information into the system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures, as well as checking out patients at the end of their appointments.
  • Makes reminder phone calls for patients.
  • Schedules all appointments, including extensive antepartum testing.
  • Explains financial requirements, copays, and payment options while collecting payments and/or copayments.
  • Registers new patients and updates existing patients' demographics by collecting detailed patient information, including personal and financial information.
  • Check for messages with the answering service.
  • Make sure proper change is in the box (approx. $100), and lock the petty cash drawer.
  • Make sure the work area is clean, and all messages and notes are put away.
  • Preparing OB financial pre-pay contracts.
  • Preparing self-pay letters.
  • VaxCare eligibility verification.
  • Medical record requests.
  • Medicaid: Pregnancy Risk Assessment Form
  • Verified demographics and insurance information to register patients in the computer system.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Responded promptly to customer inquiries regarding their benefits and eligibility status.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified patient insurance coverage, benefits, and eligibility for services across multiple insurance platforms.
  • Developed and maintained professional relationships with insurance representatives.
  • Scanned documents into the electronic health record system as needed.

Cashier

Walmart
Alliance, OH
09.2021 - 01.2023
  • Operated the cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds, and resolving transaction issues.
  • Stocked, restocked, organized, tagged, and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • I memorized the store layout to help customers locate products, and I checked the store system for merchandise at other sites.
  • Demonstrated adaptability by switching between various departments as needed, ensuring all areas remained fully stocked.
  • Transported merchandise to the sales floor and replenished out-of-stock items.

Retail Associate

TJX Companies
Alliance, OH
02.2021 - 09.2021
  • Handled hazardous cleaning supplies to remove dirt, dust, grease, and film from surfaces according to proper procedures and labeling, while following MSDS and OSHA standards to maximize safety and prevent accidents.
  • Monitored dressing room capacity and implemented waitlist systems during busy periods for optimal efficiency, while making sure the dressing rooms were swept and disinfected as needed.
  • Managed the inventory of dressing rooms, ensuring all garments were sorted and returned to their proper locations on the sales floor, and maintained a clean and organized dressing room environment, ensuring a positive shopping experience for customers.
  • Assisted coworkers when needed to ensure all tasks were completed efficiently, fostering teamwork within the store environment.
  • Handled customer refunds, returns, and exchanges professionally, maintaining customer loyalty and satisfaction.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Manufacturing Production Associate

Coastal Pet
Alliance, OH
06.2020 - 02.2021
  • Followed safety protocols and utilized OSHA-approved PPE to foster a safe working environment.
  • Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts, working alongside other employees, and working together towards shared objectives.
  • Utilized hand tools and machinery to safely complete assembly processes, as well as loading and unloading materials from conveyor belts to support continuous production.
  • Monitored and adjusted machine settings for optimal production output.
  • Updated production logs with detailed accuracy, facilitating effective tracking and analysis.

Education

High School Diploma -

Alliance High School
Alliance
05-2022

Licensed -

Paul Mitchell The School
Alliance, OH
02-2022

Skills

  • Appointment scheduling and follow-up appointments
  • Patient confidentiality and HIPAA compliance
  • Insurance verification and eligibility determination
  • Customer service
  • Money handling and fee collections
  • Patient registration and admissions
  • Relationship building
  • Flexible schedule
  • Payment processing and collecting
  • Information collection
  • Patient identity verification
  • Administrative and office support
  • Communicating with patients and families
  • Resolving problems
  • Insurance verification and authorizations
  • Explaining policy and procedures
  • Patient confidentiality and data security
  • Sterilization procedures
  • Hardworking
  • Dedicated team player
  • Efficient note-taking

References

References available upon request.

Timeline

Patient Services Specialist

Generations Women's Health Center
01.2023 - Current

Cashier

Walmart
09.2021 - 01.2023

Retail Associate

TJX Companies
02.2021 - 09.2021

Manufacturing Production Associate

Coastal Pet
06.2020 - 02.2021

High School Diploma -

Alliance High School

Licensed -

Paul Mitchell The School

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Sonya Murphy