Customer Service/Data Entry/Patient Services Specialist
Open To Work
BETTINA PATTERSON
TEKsystems
Columbus,OH
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service RepresentativeData Entry ClerkPatient Services Specialist
Work Type
Full TimeContract Work
Location Preference
RemoteHybridOn-Site
Location:
Columbus, OH, USColumbus, OH
Open to relocation:
Yes
Important To Me
Career advancementFlexible work hoursWork from home optionPaid time off
Customer Service and Data Entry Professional experienced in claims processing and administrative support, specializing in compliance and customer satisfaction. Enhanced operational efficiency by streamlining processes and fostering long-term provider relationships while managing patient interactions and coordinating appointments. Committed to delivering high-quality patient care through effective communication and organizational skills, contributing to optimal patient outcomes and satisfaction.
1
Language
1
Certification
10
Years of experience
Work History
Patient Services Specialist
3 Months
TEKsystems | 07.2026 - 10.2026
- Coordinated appointment scheduling workflows and completed patient demographic updates to ensure electronic health record information accuracy.
- Enhanced patient satisfaction through efficient, friendly check-in registrations and accurate appointment scheduling.
- Answered telephone calls to provide office information, resolve caller questions.
- Executed administrative filing, copying, and faxing to support document workflow.
- Interacted with patients at check-in to deliver information, resolve inquiries, and schedule appointments.
- Collected patient payments and completed scanning of identification and insurance cards for verification.
- Completed administrative patient intakes to support intake workflow by capturing case histories, insurance information, and mandated form documentation.
- Managed patient registration, appointment scheduling, and demographic updates across electronic health record systems.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, registration, and check-in workflows with accuracy and professionalism.
- Documented patient information in EHR systems while maintaining data integrity and confidentiality.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
CUSTOMER SERVICE ASSISTANT II
2 Years
Ohio Department of Medicaid - COLUMBUS, OH, US | 02.2023 - 02.2025
- Assisted providers by resolving inquiries to enhance satisfaction and build trust
- Updated provider status and ensured compliance to mitigate risks
- Update provider status, ensure compliance, reduce risks
- Collaborated with team to streamline workflow and decrease response times
- Execute data entry, maintain information integrity
- Bargaining Member Unit
DATA ENTRY ADMINISTRATOR
8 Months
Meijer | 03.2022 - 11.2022
- Processed magazine orders to ensure timely delivery for customers
- Updated pricing data to maintain competitive market alignment
- Updated shelf tags to ensure accurate pricing and information and Handled transactions using POS systems to facilitate customer purchases
- Managed shelf tags and POS systems
ODJFS PUA CSR CLAIMS ADJUDICATOR
9 Months
State of Ohio | 05.2021 - 02.2022
- Reviewed and processed Unemployment claims to ensure timely approvals and accurate benefits distribution
- Managed claimant communications through email and calls to address inquiries and provide updates
- Verified claim statuses with proprietary software to maintain accurate records and facilitate resolution
- Leveraged MS Office Suite for data management
PATIENT BUSINESS SERVICES REPRESENTATIVE
1 Year 6 Months
Trinity Health | 10.2019 - 04.2021
- Recorded payments for proper account management, adjustments, and status accurately
- Investigated and updated claim details to resolve discrepancies and expedite processing
- Executed data entry and administrative tasks to support efficient operations
CLAIMS ADJUSTER
1 Year 3 Months
USAA @ Safelite Group | 07.2018 - 10.2019
- Processed claims and resolved disputes to facilitate timely payouts
- Provided coverage details and addressed inquiries to enhance customer understanding
- Ensured accurate data entry and maintained records to support compliance and operational integrity
CUSTOMER SERVICE REPRESENTATIVE
3 Months
iQor | 03.2018 - 06.2018
- Facilitated payment agreements, increasing customer satisfaction through tailored solutions
- Delivered exceptional customer service, strengthening client relations and loyalty
- Executed accurate data entry to enhance operational efficiency and data integrity
FOOD SERVICE HELPER
1 Year 1 Month
Columbus City Schools | 02.2017 - 03.2018
- Prepared salad and snack bars, ensuring freshness
- Ensured condiments were consistently available to enhance customer experience, enhancing customer satisfaction
- Maintained kitchen safety to ensure compliance with health guidelines
- Performed cashier duties to facilitate smooth transaction process
INBOUND CUSTOMER SERVICE REPRESENTATIVE
9 Months
Teleperformance | 11.2016 - 08.2017
- Processed customer orders to enhance order accuracy
- Resolved customer inquiries through detailed research for effective solutions
- Confirmed delivery statuses to maintain customer satisfaction
INBOUND CUSTOMER SERVICE REPRESENTATIVE
2 Months
Time Warner Cable | 09.2016 - 11.2016
- Processed customer orders to improve user satisfaction
- Resolved issues through thorough research to maintain seamless service
- Managed data entry and supported administrative tasks to ensure operational efficiency
Education
ASSOCIATE DEGREE - Criminal Justice
Technology Education College - Columbus, OH
Medical Administrative Assistant W/EHR - Medical Administrative Assistant With EHR
MedCertify - Louisville
10-2025
Skills
Patient registration
Appointment scheduling
Insurance verification
Patient Intake Assistance
Data Management
Data entry
Claims Analysis
Payment processing
Certification
- CMAA - Certified Medical Administrative Assistant
LANGUAGES
English (Native).
Timeline
Patient Services Specialist
TEKsystems
07.2026 - 10.2026Read more
CUSTOMER SERVICE ASSISTANT II
Ohio Department of Medicaid
02.2023 - 02.2025Read more
DATA ENTRY ADMINISTRATOR
Meijer
03.2022 - 11.2022Read more
ODJFS PUA CSR CLAIMS ADJUDICATOR
State of Ohio
05.2021 - 02.2022Read more
PATIENT BUSINESS SERVICES REPRESENTATIVE
Trinity Health
10.2019 - 04.2021Read more
CLAIMS ADJUSTER
USAA @ Safelite Group
07.2018 - 10.2019Read more
CUSTOMER SERVICE REPRESENTATIVE
iQor
03.2018 - 06.2018Read more
FOOD SERVICE HELPER
Columbus City Schools
02.2017 - 03.2018Read more
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
11.2016 - 08.2017Read more
INBOUND CUSTOMER SERVICE REPRESENTATIVE
Time Warner Cable
09.2016 - 11.2016Read more
Technology Education College - ASSOCIATE DEGREE, Criminal Justice
Read more
MedCertify - Medical Administrative Assistant W/EHR, Medical Administrative Assistant With EHR
Read more
Personal Information
Title: Customer Service/ Data Entry