Haley Higley
SPOKANE,WA
Summary
Dedicated Patient Services Specialist and certified Medical Administrative Assistant with a proven track record in appointment scheduling, insurance verification, and enhancing patient satisfaction through effective communication. Seeking a flexible part-time job in customer service to enhance my skills further.
Overview
4
4
years of professional experience
Work History
Patient Services Specialist
Providence Express Care
Spokane, WA
06.2025 - Current
- Managed patient check-in process, ensuring accurate information collection and efficient workflow.
- Assisted patients with scheduling appointments, enhancing access to care services.
- Coordinated communication between medical staff and patients, improving overall experience.
- Handled insurance verification processes, reducing wait times for patient service delivery.
- Maintained electronic health records with attention to detail and accuracy standards.
- Provided support in resolving patient inquiries, fostering positive interactions and satisfaction.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
Patient Care Coordinator
Providence ENT
Spokane, WA
02.2024 - 06.2025
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Trained new staff on office protocols and software systems for effective operational support.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
- Performed administrative or clerical duties such as filing, reception, scheduling, data entry and patient registration.
- Completed accurate order entry and data verification.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Assisted with completion of referral forms and verified data accuracy and completion
Medical Receptionist
Deer Park Family Care Clinic
Deer Park, WA
05.2022 - 02.2024
- Collaborated with medical staff to streamline communications, contributing to improved patient care coordination.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Optimized appointment scheduling to maximize doctor availability.
- Enhanced office efficiency by implementing new filing system for patient records.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Education
Medical Administrative Assisting - Health Administration
Carrington College
San Francisco, CA03-2023
No Degree - Bachelors of Social Work
Walden University
Minneapolis, MNSkills
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Eligibility determination
- Patient education
- Problem-solving
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Customer follow-up
- Money handling
- Registration and admissions
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Data entry
- Insurance billing
- Payment processing
- Training coordination
- Quality assurance
Timeline
Patient Services Specialist
Providence Express Care
06.2025 - Current
Patient Care Coordinator
Providence ENT
02.2024 - 06.2025
Medical Receptionist
Deer Park Family Care Clinic
05.2022 - 02.2024
No Degree - Bachelors of Social Work
Walden University
Medical Administrative Assisting - Health Administration
Carrington College