Jeanette Baylis
Milton,VT
Summary
Experienced with patient care coordination, administrative support, and healthcare operations. Excellent communication skills to manage patient interactions and ensure accurate information flow. Knowledge of all healthcare procedures, regulatory readiness, and administrative protocols for efficient, safe patient care and service delivery.
Overview
27
27
years of professional experience
Work History
Patient Services Specialist
UVM Medical Center
01.2025 - Current
- Proficient patient check-in and check-out process, ensuring appointment scheduling and accurate data entry as well as phone and referral workflows.
- Coordinated communication between patients and healthcare providers, streamlining information flow and improving service delivery utilizing EPIC.
- Perform EOC audits with focus on regulatory readiness, ACGME, and Joint Commission Standards.
- Collaborated with multidisciplinary teams to enhance patient experience through quality service initiatives. Active member of the Quality team.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Maintained reception areas both clean and organized, creating a welcoming environment for patients during their visit.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided education to patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure and successfully handle difficult situations.
- Answered incoming calls, following telephone protocols, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system. Collecting and processing payments using cash, check and credit cards with accurate records of transactions.
- Oriented new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Front Desk Receptionist
Husky Injection Molding Systems
03.2022 - 01.2025
- Handled incoming calls, directing inquiries to appropriate departments efficiently.
- Maintained accurate records of visitor logs and office supplies inventory.
- Assisted in onboarding new employees by providing orientation and necessary resources.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
Patient Services Specialist
UVM Medical Center
07.1999 - 02.2022
- Proficient patient check-in and check-out process, ensuring appointment scheduling and accurate data entry as well as phone and referral workflows.
- Coordinated communication between patients and healthcare providers, streamlining information flow and improving service delivery utilizing EPIC.
- Perform EOC audits with focus on regulatory readiness, ACGME, and Joint Commission Standards.
- Collaborated with multidisciplinary teams to enhance patient experience through quality service initiatives. Active member of the Quality team.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Maintained reception areas both clean and organized, creating a welcoming environment for patients during their visit.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided education to patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
- Stayed calm under pressure and successfully handle difficult situations.
- Answered incoming calls, following telephone protocols, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system. Collecting and processing payments using cash, check and credit cards with accurate records of transactions.
- Oriented new staff on filing, phone etiquette and other office duties.
- Delivered support to medical staff in completion of patient paperwork.
Education
High School Diploma -
Milton High School
Milton, VTSkills
- Appointment scheduling and scheduling simplification
- Patient Experience Team Member
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Healthcare systems
- Medical terminology
- HIPAA compliance
- Customer service
- Patient registration
- Regulatory compliance
- Medical billing and coding
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Money handling and cash processing
- Verbal and written communication
- Electronic health records
- Phone and email etiquette
- Data entry
- Policy understanding
- Process improvement
- Administrative and office support
- Communicating to patients and families
- Calm and effective under pressure
- Attention to detail
- Multi-line telephone systems
- Documenting and recording information
- Reliability and dedication
- Medical history documentation
- Caring and empathetic
- Patient confidentiality and data security
Timeline
Patient Services Specialist
UVM Medical Center
01.2025 - Current
Front Desk Receptionist
Husky Injection Molding Systems
03.2022 - 01.2025
Patient Services Specialist
UVM Medical Center
07.1999 - 02.2022
High School Diploma -
Milton High School