Lori Rollins
Everett,WA
Summary
Accomplished Patient Services Specialist with a proven track record at Providence Medical Group, enhancing patient care through meticulous record management and efficient appointment scheduling. Skilled in HIPAA compliance and multitasking, I significantly improved data accuracy and patient satisfaction. Expert in insurance verification and patient confidentiality, demonstrating exceptional organizational abilities and a commitment to excellence.
Overview
35
35
years of professional experience
Work History
Patient Services Specialist
Providence Medical Group
Everett, WA
08.2018 - Current
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Adhered to established policies and procedures while maintaining compliance with applicable laws.
- Answered incoming calls from patients regarding billing issues, scheduling appointments, and other queries.
Medical Receptionist
Western Washington Medical Group
Everett, WA
08.2006 - 08.2018
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Conducted patient intake interviews to collect medical information and insurance details.
Medical Records Clerk
Providence Regional Medical Center
Everett, WA
09.1989 - 08.2006
- Pulled patient records and transferred information to appropriate parties.
- Retrieved patient medical records in response to requests from authorized personnel.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
Education
High School Diploma -
Arlington High School
Arlington, WA06-1990
Skills
- Patient confidentiality
- Appointment scheduling
- Insurance verification
- Follow-up coordination
- HIPAA compliance
- Fee collection
- Data entry
- Multitasking and organization
References
References available upon request.
Timeline
Patient Services Specialist
Providence Medical Group
08.2018 - Current
Medical Receptionist
Western Washington Medical Group
08.2006 - 08.2018
Medical Records Clerk
Providence Regional Medical Center
09.1989 - 08.2006
High School Diploma -
Arlington High School
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