PRISCILLA CRUZ
Leander,USA
Summary
Detail-oriented and highly organized Lead Office Administrator with more than 15 years of experience in healthcare administration and patient services. Skilled in managing office operations, patient registration, insurance verification, prior authorizations, scheduling, and electronic health records. Proficient in Athena, NexGen, Phreesia, and other EHR systems. Known for exceptional customer service, strong communication, problem-solving, and the ability to lead workflows and projects without direct personnel management. Seeking a remote Lead Office Administrator or Healthcare Administrative position where I can contribute to operational efficiency and provide outstanding support to patients and healthcare teams.
Overview
7
7
years of professional experience
Work History
Patient Services Lead
Pediatrix Mednax
Austin, TX
04.2022 - 03.2024
- Lead daily operations for insurance/authorization workflow, ensuring accuracy, compliance, and timely approvals.
- Coordinate high-volume inbound and outbound calls (100+ daily) to confirm appointments, answer inquiries, and resolve issues.
- Verify patient demographics and insurance information; obtain authorizations and prevent claim denials.
- Utilize Athena, NexGen, Phreesia, EHR, Caring systems to manage patient records, scheduling, and communications.
- Monitor daily statistics and reports to identify trends, improve processes, and support office efficiency.
- Collaborate with clinical and administrative teams to ensure seamless patient experiences.
- Train new employees on systems, processes, and customer service best practices.
- Maintain strict HIPAA compliance and patient confidentiality.
- Official Title: Patient Services Associate
- Remote Eligible
Office Administration Lead
Raptor Electrical Services LLC
Austin, TX
02.2020 - 10.2022
- Managed front office operations, scheduling, voicemail, emails, and client communications for the owner.
- Handled QuickBooks, invoicing, accounts receivable/payroll, and receipt categorization.
- Prepared and sent invoices, collected payments, and maintained accurate financial records.
- Organized client meetings, maintained inventory lists, and obtained vendor quotes to reduce costs.
- Utilized marketing platforms (Yelp, Google, Facebook) to increase visibility and client engagement.
- Ensured a clean, organized, and welcoming office environment.
- Official Title: Front Office Administrator Assistant Manager
- On-Site / Remote Hybrid
Front Office Administrative Assistant
Lonestar Pediatric Dentistry
Austin, TX
02.2017 - 01.2020
- Checked in/out an average of 30+ patients daily and verified TMHP insurance.
- Confirmed appointments, managed provider changes, and followed up on upcoming visits.
- Sent referrals to oral surgeons and orthodontists and ensured all appointments were confirmed.
- Managed high-volume phone calls and ensured accurate scheduling and proper time allocation.
- Prepared insurance slips and maintained accurate patient records.
- On-Site
Education
High School Diploma -
Akins High School
Austin, TXNursing Studies – LVN Prerequisites
10.2026
Skills
- Healthcare Administration
- Office Administration
- Patient Registration
- Insurance Verification
- Prior Authorizations
- Appointment Scheduling
- Electronic Health Records (EHR)
- Athena
- NexGen
- Phreesia
- Microsoft Office (Word, Excel)
- Outlook
- Microsoft Teams
- Data Entry
- HIPAA Compliance
- Customer Service
- Medical Records
- Problem Solving
- Time Management
- Organization
- Bilingual (English & Spanish)
- Experienced in remote communication and collaboration
- Proficient with virtual tools (Outlook, Teams, Zoom)
- Self-motivated and dependable
- Manage time effectively and meet deadlines
- Strong written and verbal communication skills
Websites
Timeline
Patient Services Lead
Pediatrix Mednax
04.2022 - 03.2024
Office Administration Lead
Raptor Electrical Services LLC
02.2020 - 10.2022
Front Office Administrative Assistant
Lonestar Pediatric Dentistry
02.2017 - 01.2020
Nursing Studies – LVN Prerequisites
High School Diploma -
Akins High School