Khayree Caddell
Denver,CO
Summary
Adept at leveraging analytical problem-solving and effective communication skills, I spearheaded initiatives at CU Medicine that significantly enhanced patient satisfaction and operational efficiency. My expertise in HIPAA compliance and data analysis, combined with a proven track record in team management and process improvement, positions me as a valuable asset to any forward-thinking organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Services Lead
CU Medicine
03.2020 - 07.2024
- Supported Manager and Supervisor in developing staff schedules to ensure sufficient coverage.
- Maintain QA statistics, including patient disputes, etc. report results to the supervisor or manager.
- Supervise daily operations of patient services to meet departmental standards.
- Facilitated communication of new role-related information to patient services personnel.
- Collaborated with cross-department leaders to obtain required signatures for treatments, medical information release, insurance benefit assignments, and patient payment agreements.
- Ensured compliance with HIPAA and CMS requirements while supporting interdepartmental efforts.
- Monitored patient feedback surveys to identify areas of improvement in customer service delivery.
- Developed and implemented patient service policies and procedures to ensure the highest level of customer satisfaction.
Sr. Revenue Operations
Denver Health
03.2018 - 11.2019
- Analyze trends to identify sources of variances.
- Generated presentation materials tailored to communicate key recommendations.
- Researched industry trends related to global revenue operations strategies and implemented necessary changes accordingly.
- Provided actionable recommendations to monitor opportunity and risk areas.
- Produced periodic alongside ad-hoc reporting solutions.
- Tracked patterns in revenue cycle management.
- Utilized independent judgment and research to resolve issues.
Team Lead
Colorado Medicaid Program
05.2015 - 01.2018
- Ensured adherence to company standards and HIPAA regulations while maintaining cross-departmental connectivity.
- Analyzed financial data, identified customer trends, and developed strategies to enhance call center performance.
- Ensured compliance with liability standards while maintaining effective client support.
- Established new procedures to increase efficiency throughout multiple departments.
- Guide individuals in career progression and goal setting.
- Worked closely with human resources to support employee management and organizational planning.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Education
Bachelor of Art -
Skills
- Data Analysis
- Project Management Methodologies
- Effective Communication
- Analytical Problem-Solving
- Strategic Decision Making
- Subject matter expert
- Process Improvement
- Data Confidentiality Management
- Metrics Performance Assessment
- Medical transcription
- Patient satisfaction
- Scheduling expertise
- Presentation development
- Administrative support
- Team support
- HIPAA compliance
- Team management
- Healthcare regulations
- Logistics project management
- Customer service
- Strong leadership
- Employee retention strategies
References
Available upon request.
Leadership Experience
As a leader, I look to motivate teams through challenging times and guide individuals through their career progression and goals. Implemented new procedures and methodologies that improve efficiency and build team morale through achievement.
Certification
- Intro Project Management
- Project Initiation
Accomplishments
- SQL, Excel, data visualization tools
- project management tools
- collaboration and productivity tools
- employee retention stargies
Timeline
Patient Services Lead
CU Medicine
03.2020 - 07.2024
Sr. Revenue Operations
Denver Health
03.2018 - 11.2019
Team Lead
Colorado Medicaid Program
05.2015 - 01.2018