Tiah Adams
Middletown,OH
Summary
Results-driven Patient Services Lead with a proven track record in supervising dining operations and enhancing patient satisfaction. Skilled in problem solving and attention to detail, ensuring high-quality service delivery and compliance with health standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Services Lead
Morrison Healthcare
Franklin, OH
01.2025 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Supervised dining room operations to ensure smooth service and guest satisfaction.
- Coordinated with kitchen staff to ensure timely food delivery and quality standards.
- Resolved customer complaints promptly to maintain a positive dining atmosphere.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to patients when face-to-face or through phone conversations or room visits.
- Implemented cleanliness standards throughout the dining area for health compliance.
- Assisted in scheduling shifts to optimize staff availability during peak hours.
- Facilitated communication between kitchen staff members regarding orders placed by customers.
Patient Dining Associate
Morrison Healthcare
Franklin, Ohio
10.2023 - 01.2025
- Served meals promptly and courteously to residents and guests.
- Supported residents with dietary needs and preferences during meals.
- Communicated effectively with team members and patients during service.
- Followed safety and sanitation guidelines to ensure food quality standards.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Managed multiple tasks simultaneously while maintaining composure under pressure.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Followed recipes and customer requests to prepare meals.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Assisted with closing duties such as cleaning dishes, sweeping floors, restocking shelves.
- Restocked condiments, silverware, napkins, plates, cups. as needed.
Customer Service Cashier
Speedway
Middletown, OH
06.2021 - 06.2022
- Processed customer transactions efficiently and accurately at retail checkout.
- Handled cash, credit, and debit payments while ensuring security protocols.
- Assisted customers with product inquiries and provided exceptional service.
- Maintained cleanliness and organization of checkout area and merchandise displays.
- Utilized point-of-sale systems for transaction processing and inventory tracking.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
Middletown High School
Middletown, OH05-1997
Skills
- Food safety
- Patient communication
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Supervision and leadership
- Microsoft Word
- Dependable and responsible
- Point-of-sale systems
- Cash handling
- Effective communication
- Work ethic
- Refund handling
- Cash register operation
- Patience and composure
- Calm demeanor
- Customer focus
Certification
- ServSafe 04/04/2025
- Manager Certification in Food Protection 07/15/2025
Timeline
Patient Services Lead
Morrison Healthcare
01.2025 - Current
Patient Dining Associate
Morrison Healthcare
10.2023 - 01.2025
Customer Service Cashier
Speedway
06.2021 - 06.2022
High School Diploma -
Middletown High School