Destiny Vaughn
Jacksonville
Summary
Passionate and driven with a diverse background in healthcare, retail, and technology. Possessing a knack for problem-solving, technical troubleshooting, and optimizing workflows, my focus is always on delivering the best results. Strong communication skills and adaptability are key strengths that enable me to make a meaningful impact in everything I do.
Overview
5
5
years of professional experience
Work History
Patient Services Lead
UF Health
12.2024 - Current
- Managed patient dining operations, ensuring seamless meal selection, assembly, and delivery
- Supervised staff, upholding excellence in service, compliance, and patient satisfaction
- Collaborated with clinical teams to tailor dietary accommodations for medical, cultural, and personal preferences
- Monitored regulatory compliance, including HIPAA, JCAHO, HACCP, and sanitation standards
- Led team meetings to drive engagement, efficiency, and service excellence
IT Help Desk Assistant
Florida State College at Jacksonville
01.2023 - Current
- Assists IT with computer setup in classrooms
- Assists with incidents on campus associated with computer problems for staff and faculty
- Assists with various technical related duties
- Provides web application support, basic technical support, upgrades
- Assists with installations, integrations and configurations
- Assists with computer lab set-up needs as identified by supervisor
- Other duties as assigned
Unit Clerk
UF Health
05.2024 - 11.2024
- Facilitated unit operations by managing patient admissions, discharges, and transfers efficiently
- Provided administrative support to healthcare teams, ensuring accurate documentation and commutation
- Maintained patient records, scheduled appointments, and coordinated with multidisciplinary teams to improve workflow
Personal Care Assistant
UF Health
11.2023 - 05.2024
- Delivered comprehensive bedside support, assisting with activities of daily living, including bathing, feeding, mobility, and personal hygiene to enhance patient comfort and dignity
- Collaborated with nurses and multidisciplinary teams to monitor and document vital signs, assist with medication administration, and support individualized care plans
- Maintained meticulous patient records, promptly identifying and reporting changes in condition to ensure timely clinical interventions
- Fostered a compassionate, patient-centered environment while adhering to hospital protocols, infection control standards, and regulatory compliance
Retail Sale Associate
Dick’s Sporting Goods
06.2020 - 12.2021
- Customer Service & Sales Support – Greet customers warmly, assist with product selection, and ensure a positive shopping experience
- Cash Handling & Transactions – Process payments accurately while maintaining efficiency and attention to detail
- Merchandising & Display – Organize and straighten clothing to maintain a neat and visually appealing sales floor
- Inventory Management – Stock and restock merchandise to ensure product availability and store organization
- Equipment Maintenance – Repair and adjust golf clubs and bicycles to enhance performance and customer satisfaction
- Footwear Assistance – Guide customers in finding the right shoe fit and style for their needs
Education
BACHELORS - INFORMATION TECHNOLOGY MANAGEMENT
FLORIDA STATE COLLEGE AT JACKSONVILLE
01.2026
ASSOCIATES - BIOLOGY
FLORIDA STATE COLLEGE AT JACKSONVILLE
01.2023
Skills
- Strong Communication (Oral and Written)
- Problem Solving and Team Collaboration
- Adaptability and Workflow Optimization
- Proficient in Windows, macOS, and EHR Systems
- Patient satisfaction
- Sales expertise
- Calm demeanor
- Customer relations
Timeline
Patient Services Lead
UF Health
12.2024 - Current
Unit Clerk
UF Health
05.2024 - 11.2024
Personal Care Assistant
UF Health
11.2023 - 05.2024
IT Help Desk Assistant
Florida State College at Jacksonville
01.2023 - Current
Retail Sale Associate
Dick’s Sporting Goods
06.2020 - 12.2021
ASSOCIATES - BIOLOGY
FLORIDA STATE COLLEGE AT JACKSONVILLE
BACHELORS - INFORMATION TECHNOLOGY MANAGEMENT
FLORIDA STATE COLLEGE AT JACKSONVILLE
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