Summary
Overview
Work History
Education
Skills
Timeline
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SHELLY OWENS

Galena,KS

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.

Overview

17
17
years of professional experience

Work History

Certified Medication Aide

Americare Senior Living
04.2019 - 05.2023
  • Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Reordered medication to maintain adequate supply.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Monitored medication storage area to maintain medication security and control.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Monitored patient responses to medication to report adverse reactions quickly.

Supervisor

Teleperformance
10.2017 - 02.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Boosted team performance by developing customer service training materials and conducting service training.

personal assistant

Public Partnership LLC
04.2016 - 12.2016
  • I assist my disabled client in learning daily living skills
  • I write reports on the progress and issues of my disabled client
  • Teleperformance
  • Maintained appropriate filing of personal and professional documentation.

Appeals and Grievance Lead

11.2011 - 09.2016
  • I started off on the phones for customer service for Unitedhealthcare (UHC)
  • I moved to being Floor support and assisted with the new classes when they came to the floor
  • I then became a “Champ” for the surveys that were taken on the agents by member
  • I listened to calls and coached the agents and if there was a need I would call the members back and assist them with their issues
  • I then became the Lead of the Appeals and Grievance department for Joplin
  • My duties included but were not limited to the following: listen to calls and coach agents; corrected documentation to follow the guidelines of UHC; supervised and if needed coached my champs that were under my supervision; weekly phone calls with management to discuss the progress of Joplin; come up with incentives to motivate the floor; train new hire classes and hold up trainings with current employees; plan and distribute training material and “cheat sheets” to help the agents during their calls.

Owner/Teacher

Mother Goose Preschool
01.2009 - 05.2011
  • I was the director
  • I followed the state guidelines that were required by the State of Missouri
  • My responsibilities included but were not limited to the following: formulated the daily lesson plan and class schedules for the children which included four age groups; creating and procuring supplies and equipment for classrooms; setting the staff schedule according to payroll guidelines; training of the staff; assisting with meal preparation and facility cleaning; following for protection guidelines which included monthly fire drills and tornado drills; creating a rapport with parents and family of the children in our care and assisting with enrollment paperwork for children; create the meal plan so that the food programs guidelines were followed; accept tuition of payment
  • As a teacher some of my duties included but are not limited to the following: I worked with all age groups
  • I watched up to 8 toddles with the help of another teacher
  • We played and interacted with the children and also changed diapers
  • We also served meals/snacks
  • Part of the job was cleaning
  • I cleaned from floor to ceiling of our room every day
  • With the two year olds and older I taught them their numbers, colors, shapes and ABC’s along with potty training
  • We played games and learned to share and take turns
  • I also trained new hires on class schedules and State guidelines.

Business Owner

Thoughtful Creations By Shelly
12.2022 - Current
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Teacher

Kidz Playhouse
11.2008 - 01.2009
  • I watched up to 8 toddles with the help of another teacher
  • We played and interacted with the children and also changed diapers
  • We also served meals/snacks
  • Part of the job was cleaning
  • I cleaned from floor to ceiling of our room every day
  • I left this job to open my own preschool.

Teacher

Quality Time Academy
09.2006 - 05.2008
  • I opened the center every day and did light cleaning and welcomed parents and children as they arrived
  • This portion of the day also included accepting tuition payments
  • I also prepared meals/snacks for 30 kids
  • During the day I worked with 8 two year olds
  • I taught them their numbers, colors, shapes and
  • ABC’s along with potty training.

Education

Coward college
Webb City, MO

High school Diploma - undefined

Galena High school

Certified Medication Aide - Nursing

Labette Community College
Parsons, KS
05.2020

Skills

  • SKILLS/EQUIPMENT
  • Computer Literate
  • Emotional and Social Support
  • Company Guidelines
  • Quality Improvement Plans
  • Emergency Situations
  • Invoice Statements
  • ADL Support
  • Proper Staffing
  • Operational Standards
  • Teaching Exercises
  • Consistent Follow Through
  • Logs Management
  • Reading Comprehension
  • Training and Development

Timeline

Business Owner

Thoughtful Creations By Shelly
12.2022 - Current

Certified Medication Aide

Americare Senior Living
04.2019 - 05.2023

Supervisor

Teleperformance
10.2017 - 02.2019

personal assistant

Public Partnership LLC
04.2016 - 12.2016

Appeals and Grievance Lead

11.2011 - 09.2016

Owner/Teacher

Mother Goose Preschool
01.2009 - 05.2011

Teacher

Kidz Playhouse
11.2008 - 01.2009

Teacher

Quality Time Academy
09.2006 - 05.2008

Coward college

High school Diploma - undefined

Galena High school

Certified Medication Aide - Nursing

Labette Community College

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