Shelly Parker
Dyer,IN
Summary
Customer Service Representative with a proven track record of success and increasing responsibilities. Expertise in managing challenging situations and demanding clients with professionalism and respect. Committed to delivering high-quality service and ensuring tasks are completed accurately on the first attempt.
Overview
18
18
years of professional experience
Work History
Account Management
National Manufacturing Group
Joplin, MO
12.2023 - Current
- Generate daily customer open order reports to verify consistency with customer portals.
- Collaborate with various departments to streamline order processing and deliver customer updates.
- Participate in daily and weekly management, production, and customer meetings.
- Partner with Sales and Engineering to prepare quotes and establish pricing lists.
- Handle incoming customer communications through phone calls and emails.
Customer Service Representative, Key Accounts
Masonite International Corp
Pittsburg, KS
03.2020 - 12.2023
- Executed order entry processes with high accuracy for customer orders.
Reviewed and corrected errors in orders submitted by Customer Service Representatives.
Delivered timely updates to customers regarding order status. - Handled customer inquiries via phone calls and emails.
- Analyzed delivery and invoicing discrepancies, partnering with customers for resolution.
- Aid customers in navigating product availability challenges.
- Execute additional responsibilities assigned by Customer Service Supervisor to enhance customer experience.
Decking Warranty Lead
TAMKO Building Products LLC
Joplin, MO
02.2017 - 08.2019
- Facilitated department meetings, evaluated and trained new Warranty Service Representatives as member of leadership team.
- Reviewed claims and prepared settlement offers and denial letters for timely processing.
Approved claims for payment to ensure prompt financial resolution.
Maintained departmental documents to support organization and compliance. - Supported Warranty Representatives in executing responsibilities as required.
Warranty Service Representative
TAMKO Building Products LLC
Joplin, MO
08.2010 - 02.2017
- Managed incoming calls, emails, and correspondence from customers regarding claims and product warranty.
- Performed thorough data entry to support operational workflows.
Compiled claim kits to facilitate effective claims management.
Managed scanning and processing of mail to enhance document handling. Handled payment processing for labor certificates, adhering to required standards. - Interacted with multiple departments to assess claims, generate settlement offers and denial letters.
Customer Service Representative
TAMKO Building Products LLC
Joplin, MO
05.2009 - 08.2010
- Facilitated customer support via telephone, e-mail, fax, web, and EDI managing a range of inquiries including order placements, adjustments, job site load issues, and additional information.
- Interacted daily with other departments concerning multiple aspects of order process.
Customer Service Representative
Loparex LLC
Willowbrook, IL
03.2007 - 03.2009
- Collaborated with Sales/Customer Service Manager to address customer and product issues.
- Handled incoming calls and performed data entry tasks for customer inquiries. Corresponded with customers regarding order status, shipping details, and pricing quotations. Managed sales and scheduling communications to provide timely product information. Addressed technical inquiries, credit issues, and requested samples efficiently.
- Administered customer warehouse program utilizing spreadsheets, forecasting, and billing processes.
- Maintained appropriate inventory levels through effective communication with Sales and Customer Service. Managed customer inventory utilizing internal planning and forecasting systems.
Processed releases for outside satellite warehouses to ensure timely supply of vendor managed inventory.
Skills
- MS Office Suite
- SAP
- AS/400
- Epicor CMS
- Multitasking
- Detailed-Oriented
- Problem-Solving Abilities
- Adaptive Team Player
- Positive and Professional
Timeline
Account Management
National Manufacturing Group
12.2023 - Current
Customer Service Representative, Key Accounts
Masonite International Corp
03.2020 - 12.2023
Decking Warranty Lead
TAMKO Building Products LLC
02.2017 - 08.2019
Warranty Service Representative
TAMKO Building Products LLC
08.2010 - 02.2017
Customer Service Representative
TAMKO Building Products LLC
05.2009 - 08.2010
Customer Service Representative
Loparex LLC
03.2007 - 03.2009
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