Shelly Powell
Summary
Dynamic Retail Client Service Manager with a proven track record at Advantage Solutions, excelling in client relationship management and KPI analysis. Successfully enhanced product distribution and developed innovative solutions, driving significant improvements in client performance. Adept at report generation and fostering strong customer service strategies to achieve business objectives.
Overview
36
36
years of professional experience
Work History
Retail Client Service Manager for Sargento West
Advantage Solutions
04.2020 - Current
- Manage all West and Albertson/Safeway retail accounts
- Work with BDMs to manage accurate distribution in all accounts
- Manage and review reporting with client to identify successes and opportunities.
- Send report recaps to retail teams
- Manage and improve Client KPIs by working with retail
- Key point of communication between Retail, Sales, and Client teams for the West and Albertson Companies
Retail Client Service Manager AMS Projects
Advantage Solutions
02.2019 - 04.2020
- Worked closely with ABDM’s as I managed 3 lines nationwide
- Work closely with Retail RS’s to schedule and maintain jobs to be at 95% completion.
- Pull and review daily, weekly and monthly reports
- Send report recaps to retail
- Identify opportunities to review with retail and create a solution.
Retail Supervisor
Advantage Solutions
03.2015 - 02.2019
- Trained and supervised 2 teams of 30 + employees
- Responsible for achieving and maintaining Client standards
- Directed activities to RSMs within their assigned territories
- Actively monitor KPIs, identified any challenges and worked with my team to create solutions
Business Development Specialist
Advantage Solutions
08.2013 - 03.2015
- Managed Various client business within our frozen department
- Met or exceeded client KPI which included goals related to Sales, and distribution.
- Presented sales presentations to key retailers
- Highlighted sales accomplishments and area of opportunity to our retailers
Customer Development Manager
Advantage Solutions
08.2008 - 03.2015
- Responsible for making HQ calls on retail customers
- Worked closely with BDMs to achieve sales goals
- Responsible for claims, order entry and schematic review
Retail Sales Merchandiser-Peer Trainer
Advantage Solutions
07.2002 - 08.2008
- Serviced and sold to retail accounts within my territory for CORE, Independents, and QTG
- Ensured client standards were met
- Was a Peer Trainer with QTG where I trained and mentored new hires
GM/HBC Manager
Raleys
08.1999 - 02.2002
- I was responsible for training and directed work activities to our employees
- Planned and coordinated all GM/HBC displays as well as order entry
- Customer Service
Lobby Supervisor /GM/HBC Manager
Albertsons
08.1989 - 08.1999
- Trained and directed work activities to our employees
- Assisted with management team with sales and labor objectives
- Implemented corporate merchandising programs and planograms
- Controlled inventory levels to maximize sales
Education
Certificates - Accounting, Excel
Stanislaus State
Management courses -
Cornell
High School -
Turlock High School
Skills
- Client relationship management
- KPI analysis
- Product distribution
- Report generation
- Solution development
- Customer service strategy
Timeline
Retail Client Service Manager for Sargento West
Advantage Solutions
04.2020 - Current
Retail Client Service Manager AMS Projects
Advantage Solutions
02.2019 - 04.2020
Retail Supervisor
Advantage Solutions
03.2015 - 02.2019
Business Development Specialist
Advantage Solutions
08.2013 - 03.2015
Customer Development Manager
Advantage Solutions
08.2008 - 03.2015
Retail Sales Merchandiser-Peer Trainer
Advantage Solutions
07.2002 - 08.2008
GM/HBC Manager
Raleys
08.1999 - 02.2002
Lobby Supervisor /GM/HBC Manager
Albertsons
08.1989 - 08.1999
Certificates - Accounting, Excel
Stanislaus State
Management courses -
Cornell
High School -
Turlock High School