Shelly Putnam
Springville
Summary
Results-driven leader with over 15 years of experience in customer service and operations management. Skilled in training and mentoring teams, driving performance improvements, and ensuring high customer satisfaction through effective problem resolution.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
CNP
ST.Clair County
Springville
2021 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
CNP
ST.Clair County
Ashville
2020 - 2021
- Executed day-to-day duties with accuracy and efficiency to maintain operational standards.
- Collaborated with diverse coworkers to achieve shared goals and resolve product and service-related issues.
- Organized and prioritized tasks to meet service goals effectively.
Manager
Cracker Barrell Old Country Store
Trussville
2009 - 2020
- Supervised daily operations, enhancing service quality and customer satisfaction.
- Trained staff on menu items and service standards for optimal guest experience.
- Managed inventory levels to maintain stock availability and reduce waste.
- Developed schedules to optimize workforce efficiency during peak hours.
- Implemented safety protocols to maintain a safe environment for employees and guests.
- Resolved customer complaints promptly to enhance overall dining experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored, and trained team members, improving overall job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
General Manager
Lone Star
Trussville
2005 - 2009
- Directed daily operations to enhance business efficiency and service delivery.
- Managed staff scheduling to improve workforce alignment with operational needs.
- Oversaw budget planning and expense tracking for operational departments.
- Facilitated interdepartmental communication to optimize processes and workflows.
Service Manager
Lone Star
Trussville
2004 - 2005
- Managed daily service operations to enhance customer satisfaction and ensure timely support delivery.
- Resolved customer complaints swiftly to maintain positive relationships and loyalty.
- Implemented service quality standards to improve customer experience across locations.
- Trained staff on service protocols and best practices to increase operational efficiency.
- Oversaw inventory management to sustain optimal stock levels and ensure service readiness.
Shift Leader/Head Bartender
Lone Star
Trussville
1999 - 2004
- Supervised team members during shifts, enhancing operational efficiency.
- Trained new employees on company policies and procedures, ensuring adherence to protocols.
- Monitored customer service interactions, fostering high customer satisfaction.
Banquet Manager
Cumberland Country Club
Pinson
1998 - 1999
- Coordinated banquet events, resulting in seamless service execution and enhanced guest experience.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Managed staff assignments, maximizing team performance and ensuring efficient service delivery during events.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Trained new staff on service standards and operational procedures for events.
- Oversaw inventory management, ensuring adequate supplies for uninterrupted banquet operations.
- Implemented safety protocols, promoting a safe environment for guests and employees.
Banquet Manager
Trussville Country Club
Trussville
1996 - 1998
- Coordinated banquet events, ensuring seamless execution of service plans for optimal guest satisfaction.
- Oversaw inventory management, ensuring timely availability of supplies for uninterrupted banquet operations.
- Scheduled and supervised staff during banquet events to ensure efficient service.
- Coordinated and monitored banquet operations to consistently meet quality service standards and enhance guest experience.
- Oversaw inventory management, maintaining supplies for smooth operation of banquets.
Education
GED -
Hewitt Trussville
Trussville, AL01-1993
Skills
- Project management
- Inventory management
- Operational efficiency
- Budget planning
- Safety protocols
- Task prioritization
- Recordkeeping
- Customer service
- Conflict resolution
- Problem resolution
- Team management
- Team building
- Employee training
- Performance coaching
- Planning
- Problem-solving
- Decision-making
- Basic math
- Leadership
- Service standards
Certification
- LEVEL 4
Timeline
CNP
ST.Clair County
2021 - Current
CNP
ST.Clair County
2020 - 2021
Manager
Cracker Barrell Old Country Store
2009 - 2020
General Manager
Lone Star
2005 - 2009
Service Manager
Lone Star
2004 - 2005
Shift Leader/Head Bartender
Lone Star
1999 - 2004
Banquet Manager
Cumberland Country Club
1998 - 1999
Banquet Manager
Trussville Country Club
1996 - 1998
GED -
Hewitt Trussville