Shelly R. Furchert
Waxahachie,Texas
Summary
Compassionate and dedicated, driven to provide exceptional care to individuals served. Strong commitment to excellence, consistently striving to contribute as a valuable team member and deliver outstanding performance in the workplace.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills.
Dependable employee establishes rapport and trust with patients helping them navigate appointment scheduling and registration.
Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
22
22
years of professional experience
Work History
Professional caregiver
Home Instead
Red Oak, TX
04.2022 - 10.2022
- Demonstrated compassion and empathy for elderly and disabled patients needing daily assistance.
- Coordinated closely with administrative and team members, upholding stringent HIPAA requirements for patient care.
- Developed trusting relationships with both clients and their families through clear communication channels regarding care updates or concerns that arose during the caregiving process.
- Supported the emotional well-being of clients'' family members by offering respite services, allowing them to take breaks from caregiving responsibilities without worry.
Contact Center Specialist II
Baylor Scott and White
Dallas, Texas
03.2020 - 03.2022
- Demonstrated active listening and interpersonal skills while showing compassion and empathy toward patients..
- Detected urgent health issues and escalated to nurse triage as needed.
- Facilitated communication between clinical staff and departments for optimal patient support.
- Recognized by management as a top performer in both service quality and productivity, receiving multiple performance awards.
- Contributed to team success by consistently achieving individual performance goals and targets.
- Managed high call volumes while maintaining exceptional service quality and professionalism.
- Collaborated with team members to share best practices, optimizing overall contact center performance.
- Maintained accurate records of customer interactions, documenting details of inquiries, complaints, or comments as well as actions taken.
- Handled escalated calls professionally, diffusing tense situations while finding mutually beneficial resolutions for customers involved parties.
- Provided support during peak periods, ensuring all customers received prompt assistance without compromising service quality.
Office manager/Customer service manager
Glantz Sign Supplies
Dallas, TX
09.2000 - 03.2020
- Demonstrated proficiency in managing stressful, fast-paced work environments.
- Upheld a professional and polite demeanor during all in-person and phone interactions.
- Executed operational tasks for large local databases and multiple national accounts.
- Managed reconciliation and upkeep of cash box, checks, and expense reports.
- Coordinated conference meetings, luncheons and vendor entertainment.
Education
GED -
Trinity High School
01.1984
Skills
- Multitasking and organization
- EMR / EHR
- Customer service
- Team collaboration
- Effective communication
Awards And Acknowledgements
- Awarded with employee of month throughout both careers for being team player and also for consistently meeting adherence goals.
- Had several calls from patients to supervisors for my politeness, empathy and compassion with them and their family members on phone.
Timeline
Professional caregiver
Home Instead
04.2022 - 10.2022
Contact Center Specialist II
Baylor Scott and White
03.2020 - 03.2022
Office manager/Customer service manager
Glantz Sign Supplies
09.2000 - 03.2020
GED -
Trinity High School