Business Operations Support Professional
Open To Work
Shelly Sandidge
Quaker Windows and Doors
Stover,MO
Work Preference
Job Search Status:
Open to work
Desired Job Title
Administrative Operations SpecialistData Entry SpecialistDocument Processing SpecialistRecords Management SpecialistOperations Support Coordinator
Work Type
Part TimeContract WorkGig WorkConsultingSeasonal Work
Location Preference
HybridRemote
Location:
Stover, MO, US
Open to relocation:
No
Minimum Desired Compensation
$17/hr
Important To Me
Company CulturePersonal development programsWork from home optionPaid time off
17
years of professional experience
Versatile professional with experience in customer support, logistics, production, remote sales assistance, and general office operations. Strong in problem-solving, data entry, quality assurance, and process improvement. Naturally identifies ways to make work more efficient and independently creates SOPs, training manuals, call scripts, and reference materials. Known for clear communication, dependable follow-through, and helping teams deliver smooth operations and better customer outcomes.
Work History
Operator
7 Months- Completed up to 289 pieces of material per day across multiple production orders while maintaining accuracy and pace.
- Inspected completed products, addressed inconsistencies promptly, and upheld established quality standards.
- Identified production bottlenecks and suggested workflow improvements that were implemented.
- Helped train new operators and independently developed Word and Google Docs based SOPs and reference manuals covering machine use, programming, and troubleshooting.
Logistics Flex
1 Month- Developed training programs and SOPs that improved understanding of logistics processes and day-to-day responsibilities.
- Researched and obtained permits and business licensing in accordance with city and county building requirements.
- Ordered project materials within a 24-hour timeline, tracked order status, communicated delays, and processed weekly vendor invoices and payments.
Supplementing Specialist
2 Months- Verified project details for compliance with roofing specifications and scope requirements, then organized and entered supporting information into the company database.
- Completed more than 20 daily calls to insurance adjusters and negotiated scope items and pricing to minimize homeowner out-of-pocket costs.
- Created department SOPs and call scripts to promote consistent communication and customer service.
Customer Success Specialist
11 Months- Provided clear project updates, material-delay notices, and next steps to more than 15 customers per day.
- Proposed a detailed departmental reorganization that was adopted by upper management and improved team efficiency.
- Prepared account-health and progress reports that helped management make informed resource-allocation decisions.
Owner/Operator
11 Years 9 Months- Provided individualized feeding, medication, walking, litter care, and pet transportation services according ot client instructions.
- Communicated promptly with clients, supplied status updates, and resolved scheduling or service changes professionally.
- Managed booking records, service notes, billing details, and schedules for accurate daily business operations.
- Developed and implemented marketing strategies that increased brand awareness and expanded the customer base.
Remote Sales Assistant
10 Years 3 Months- Worked remotely to coordinate appointments, inspections, schedules, and communication for an active roofing sales pipeline.
- Managed customer calls, relayed project updates, and resolved routine service questions with clear follow-through.
- Organized permits, insurance paperwork, invoices, payments, and project records for accuracy and compliance.
- Scouted for prospective roofing clients and provided high-touch administrative and accountability support that helped sales maintain a full, accurately tracked pipeline.
Education
High School Diploma
- Course strengths included English, grammar, art, music, science, and typing.
Skills
Process Improvements
SOP and Training Manual Development
Data Entry
Logistics Coordinations
Customer Support
Invoice and Payment Processing
Quality Assurance
Team Training
Microsoft Word Google Docs
Efficient Multitasking Analytical Thinking
60 WPM w/ 99% Accuracy
Accomplishments
- Quaker Windows and Doors: Developed SOPs and machine-reference guides in Microsoft Word and Google Docs to standardize equipment operation, programming, and troubleshooting.
- Midwest Roofing: Proposed a streamlined departmental structure adopted by upper management to improve organization, workflow, and accountability.
- Bradley Roofing: Partnered closely with sales to maintain a full, organized, and up-to-date pipeline through consistent administrative and accountability support.
Team Player Core Value Award-Midwest Roofing
Quarterly recognition for exceptional performance, willingness to help other, and detailed, frequent communication with team members, sales staff, customers, and management.
Timeline
Operator
Quaker Windows and Doors
02.2026 - 09.2026Read More
Logistics Flex
Midwest Roofing
01.2026 - 02.2026Read More
Supplementing Specialist
Midwest Roofing
11.2025 - 01.2026Read More
Customer Success Specialist
Midwest Roofing
12.2024 - 11.2025Read More
Owner/Operator
Pet Sitter Shelly - Self Employed
05.2010 - 02.2022Read More
Remote Sales Assistant
Bradley Roofing
06.2009 - 09.2019Read More
Clarksville High School
High School Diploma
Read More