Shelly Sexton-Winkler
Magnolia,DE
Summary
Dynamic leader with a proven track record at Discover Financial Services, adept at fostering a culture of excellence and driving product improvements. Excelled in roles requiring strong organizational skills and employee motivation. Achieved notable guest retention rates as a Front Desk Receptionist. Skilled in digital database management and financial literacy, poised for impactful contributions in challenging environments.
Overview
6
6
years of professional experience
Work History
CEG Supervisor
Discover Finacial Services
11.2021 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Gathered, organized and input information into digital database.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated customer needs and feedback to drive product and service improvements.
Front Desk Receptionist
Kirby & Holloway
03.2019 - 04.2020
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GA06-2014
Skills
- Completed Agent program
- Chosen for Financial Literacy Fall 2024
- Goal-Oriented
- Employee Motivation
Timeline
CEG Supervisor
Discover Finacial Services
11.2021 - Current
Front Desk Receptionist
Kirby & Holloway
03.2019 - 04.2020
High School Diploma -
Cornerstone Christian Academy
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