Adept at enhancing customer satisfaction and streamlining operations, I excelled in roles at Sitel and the Department of Corrections by leveraging my expertise in food preparation and exceptional organizational skills. Demonstrated ability to maintain high cleanliness standards and resolve customer complaints effectively, contributing to a positive and productive work environment. Hardworking and enthusiast team member trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Hi, I’m
Shelly Seymour
Lake City,FL
Summary
Overview
7
years of professional experience
Work History
Department of Corrections
Kitchen Staff Member
10.2022 - 05.2024
Job overview
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Krystals Resturant
Cashier Team Lead
04.2018 - 05.2019
Job overview
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Sitel
Customer Service Representative
01.2017 - 05.2017
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Education
Florida Gateway CollegeLake City, FL
Estetics
05.2025
University Overview
*Certifications*
- Anger Management
- Office Management
- Medical Billing
- Money Management
- CPR
Suwannee High SchoolLive Oak, FL
High School Diploma
05.2006
University Overview
- Honor Roll 2003-2006
- Extracurricular Activities: Basketball, Weightlifting, Poetry Club
Skills
- Time Orientated
- Organization and Cleanliness
- Customer Service
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Microsoft Excel
- De-Escalation Techniques
- Prioritization
- Assertiveness
- Team Leadership
- Positive Attitude
- Cash handling expertise
- Adaptability and Dependability
- Safe Food Handling
- Menu planning proficiency
- Dedicated Work Ethic
Timeline
Kitchen Staff Member
Department of Corrections
10.2022 - 05.2024
Cashier Team Lead
Krystals Resturant
04.2018 - 05.2019
Customer Service Representative
Sitel
01.2017 - 05.2017
Florida Gateway College
Estetics
Suwannee High School
High School Diploma
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