Shelly Starks
Suffolk,VA
Summary
Quality focused Store and District leader skilled at providing team clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
29
29
years of professional experience
Work History
Assortment Planner
Dollar Tree Headquarters
Chesapeake, VA
02.2025 - Current
- Managed timelines for completion of tasks assigned by upper management.
- Monitored and reported on the progress of planning projects, identifying issues and implementing corrective actions as needed.
- Applied planning strategies using tools to manipulate data, assess scenarios and perform project analysis.
- Analyzed data to forecast sales and open to buy using Power BI and Anagram.
District Manager
Party City
Chesapeake, VA
03.2024 - 02.2025
- Mentored team members by demonstrating best practices for sales and customer service.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Trained and developed leaders and ensured they had the tools to reach their goals.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Created operational efficiencies and routines for stores to reduce shrink and elevate service experience in stores.
District Trainer
Party City
Newport News, VA
01.2023 - 03.2024
- Provided ongoing coaching and feedback to ensure employees had a clear understanding of their roles and responsibilities.
- Worked one-on-one with new hires to support outcomes and efficiencies along with best practices.
- Partnered with Store Leaders to conduct individual training needs analysis for required coaching and training.
- Conducted on-site training sessions for employees at various locations across the district.
- Collaborated with Store Leaders on priority plans and strategic planning in field.
Store Team Leader
Party City
Newport News, VA
09.2022 - 01.2023
- Foster an atmosphere in which team can thrive.
- Developed strategies to improve operational efficiency.
- Reinforced customer service behaviors through accountability, recognition and praise.
- Maintained efficient team operations.
- Delivered exceptional customer service by selecting, training and developing store personnel to always put customer first.
- Established culture of inspiration and commitment to drive priorities.
- Protected store inventory and company assets with sound security and loss prevention strategies.
Store Manager/Operations Specialist
Bed Bath & Beyond
Chesapeake, VA
09.1996 - 09.2022
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize loss.
- Analyzed financial data to identify areas of improvement.
- Assessed operational efficiency of stores and developed improved processess.
- Managed the day-to-day operations of multiple stores within the district, including staffing, customer service, inventory management, budgeting, and sales goals.
- Part of corporate merchandising group. Created specs and guides for stores and developed new fixture and signing guidelines.
Skills
- Training and development of team
- Outstanding communication skills
- Leader in operational efficiency and routines
- Foster a selling and service environment
- Leadership Development
- Problem-Solving
- Work Planning and Prioritization
- Root Cause Analysis
Timeline
Assortment Planner
Dollar Tree Headquarters
02.2025 - Current
District Manager
Party City
03.2024 - 02.2025
District Trainer
Party City
01.2023 - 03.2024
Store Team Leader
Party City
09.2022 - 01.2023
Store Manager/Operations Specialist
Bed Bath & Beyond
09.1996 - 09.2022