Shelly Washington
Waterloo
Summary
Dedicated professional with proven skills in customer service and administrative leadership. Experienced in managing invoicing processes and optimizing revenue recognition, ensuring accuracy and timely billing.
Overview
28
28
years of professional experience
Work History
Coordinator
MercyOne Home Medical
10.2014 - Current
- Managed invoicing processes to ensure timely billing and accurate financial records.
- Oversaw aging reports to identify overdue accounts and initiated collection efforts promptly.
- Led training sessions for front desk clerks on best practices in accounts receivable management.
- Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
- Optimized revenue recognition by monitoring aging reports, identifying uncollected amounts, and taking appropriate action to recover outstanding balances.
Patient Service Representative
Cedar Valley Medical Specialists
05.1998 - 07.2014
- Assisted patients with insurance verification and billing processes, ensuring accuracy and compliance.
- Processed payment plans and facilitated financial counseling for patients.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Promoted a positive patient experience, addressing concerns and resolving issues related to billing or insurance coverage.
- Provided guidance to registration staff regarding accurate collection of demographic information from patients upon admission.
Education
Associate of Science -
Associate of Applied Science - Business
Business Institute of Technology
Cedar Falls, IA05-1986
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Administrative leadership
- Medical billing
- Problem-solving
- Team collaboration
Timeline
Coordinator
MercyOne Home Medical
10.2014 - Current
Patient Service Representative
Cedar Valley Medical Specialists
05.1998 - 07.2014
Associate of Science -
Associate of Applied Science - Business
Business Institute of Technology