Shellyann Bail
Frederick,MD
Summary
Professional Customer Service Representative with 10 years of experience in individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation.
Overview
12
12
years of professional experience
Work History
Survey Champion
Walmart
- Promoted a positive atmosphere through friendly interactions with customers and coworkers.
Senior Resolution Coordinator
Walmart
04.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints in a timely and efficient manner.
- Enhanced team productivity by implementing effective communication channels and providing regular feedback to staff members.
- Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.
- Increased department efficiency through thorough documentation of case details, leading to well-informed decision making.
Pre- K Teacher
Kiddie Academy
07.2018 - 10.2022
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
- Collaborated with colleagues to develop interdisciplinary units, fostering a holistic approach to education.
- Implemented differentiated instruction strategies for diverse learners, ensuring individualized support and success for all students.
Pre- K Teacher
Goddard Schools
10.2020 - 09.2022
- Boosted student engagement by incorporating hands-on activities and group projects into lesson plans.
- Enhanced classroom environment by creating visually appealing bulletin boards and displays, promoting a positive learning atmosphere.
- Collaborated with colleagues to develop interdisciplinary units, fostering a holistic approach to education.
- Implemented differentiated instruction strategies for diverse learners, ensuring individualized support and success for all students.
Pre- K Teacher
Best Buddies Learning Center
07.2016 - 07.2018
Customer Service Cashier
711
07.2012 - 08.2016
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
No Degree - Business Administration
Harford Community College
Bel Air, MDBachelor of Science - Psychology
University of Phoenix
Tempe, AZ06.2024
High School Diploma -
Fallston High School
Fallston, MD05.2009
Skills
- Performance Tracking
- Time Management
- Attention to Detail
- Data Analysis
- Conflict Resolution
Timeline
Senior Resolution Coordinator
Walmart
04.2023 - Current
Pre- K Teacher
Goddard Schools
10.2020 - 09.2022
Pre- K Teacher
Kiddie Academy
07.2018 - 10.2022
Pre- K Teacher
Best Buddies Learning Center
07.2016 - 07.2018
Customer Service Cashier
711
07.2012 - 08.2016
Survey Champion
Walmart
No Degree - Business Administration
Harford Community College
Bachelor of Science - Psychology
University of Phoenix
High School Diploma -
Fallston High School
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