Summary
Overview
Work History
Education
Skills
Skills And Abilities
Certifications And Credentials
Timeline
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Shellyann Jack

Rahway,NJ

Summary

My name is Shellyann Jack this is a short summary of experience in both customer service and healthcare experience, I am a Compassionate Healthcare Professional dedicated to delivering quality patient services and enhancing resident care. Collaborated effectively with nursing staff to improve patient safety and maintained hygienic environments through diligent cleaning and documentation practices. Focused on providing patient-centered care while addressing acute and chronic conditions in complex healthcare settings.

Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Multi-talented professional proficient in applying credit policies to meet standards. Familiar with regulatory requirements and best practices. Eager to take on new professional challenge in credit management.

Credit worker with background reviewing customer financial information and working closely with colleagues to offer top-quality service to clients. Expert at assisting customers in busy settings by obtaining credit history, preparing reports, and consulting based on findings. Maintained professionalism when explaining financial information.

Overview

7
7
years of post-secondary education
4
4
years of professional experience

Work History

Nurse Aide

Private Nursing Home
Orange, Nj
10.2022 - 12.2023
  • Provided direct personal care to residents, ensuring comfort and hygiene.
  • Assisted nursing staff with daily tasks and patient monitoring.
  • Performed vital signs checks on patients such as temperature, pulse, respiration rate, and blood pressure.
  • Communicated effectively with residents to understand their needs and preferences.
  • Supported residents during meals, promoting nutrition and hydration.
  • Documented care activities and changes in residents' conditions accurately.
  • Maintained clean and organized living areas for residents' safety.

Receptionist/Ticket Agent

Sprit Airline
Newark, NJ
01.2023 - 12.2023
  • Greeted passengers and provided information about flight schedules and services.
  • Scheduled appointments and coordinated check-in processes for travelers.
  • Maintained a tidy reception area to enhance passenger experience.
  • Processed ticketing transactions using computerized reservation systems.
  • Collaborated with team members to address passenger needs efficiently.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Greeted visitors and provided them with assistance.
  • Provided excellent customer service at all times while interacting with both internal and external customers.

Certified Medical Assistant

Americation training and career school / campus
Newark, New Jersey
01.2023 - 10.2026
  • Supported student clinical training at campus medical assistant labs.
  • Recorded vital signs and patient histories for classroom practice sessions.
  • Prepared exam rooms, instruments, and training supplies for daily instruction.
  • Sterilized equipment and maintained infection control standards across training spaces.
  • Assisted instructors with demonstrations, role play, and hands-on clinical practice.
  • Managed appointment scheduling and student clinic documentation using school systems.
  • Greeted clients and students with professional service in campus healthcare settings.
  • Followed HIPAA guidelines while handling training records and patient information.
  • Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
  • Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
  • Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Prepared specimens for laboratory testing and performed routine laboratory tests.
  • Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Assessed, documented, and monitored vital signs for patients within outpatient setting.
  • Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.

Homedepot

Customer service Sale specialist
Jersey, Nj
04.2023 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Recognized by management for providing exceptional customer service.
  • Achieved cost-savings by developing functional solutions to problems.

Education

Medical Assistant Program - CCMA

Americation Career And Training School
Newark, Nj
08.2024 - 08.2026

Associate of Applied Science - Associate Degree in Concelling

University of West Indies
Port Of Spain, Trinidad
01.2018 - 08.2019

CNA - Certified Nursing Assistant

Scholar Edu
Crurepe, Trinidad
08.2015 - 08.2018

Business College
Sangre Grande, Trinidad

Skills

  • Vital Signs Monitoring
  • Basic Injection Techniques
  • Blood Draw Techniques
  • Capillary Blood Collection
  • Pediatric Blood Sampling
  • Urine Specimen Collection
  • Sample Collection Techniques
  • Sample Preparation
  • Compassionate Care
  • Patient Mobility Support
  • Ambulation
  • Mobility Assistance
  • Basic Wound Management
  • Range of Motion
  • Cardiac Cardiac telemetry
  • Advanced Cardiac Monitoring
  • Cardiac telemetry
  • Arrhythmia Monitoring
  • Patient Stress Assessment
  • Medical Terminology
  • HIPAA & OSHA Guidelines
  • Administrative Skills
  • Pediatric/Adult
  • Capillary Testing Methods
  • Medical terminology
  • Vital signs
  • HIPAA compliance
  • Electronic charting
  • Customer service
  • Confidentiality
  • Vitals tracking
  • Blood glucose testing
  • Ambulation assistance
  • Compassionate
  • Patient education
  • Reliable team player

Skills And Abilities

Excellent Interpersonal Skills, Excellent Verbal/Written Skills, Fluent in English/Spanish, Effective Management, Collaborated Team Player, HIPAA & OSHA Guidelines, General Medical Office Duties, Proficient in Microsoft Office Suite, Vitals, R.O.M, Ambulation, Assistive Devices, Wound Care, Bedside Manner, Patient Transports, Injections, 12 Lead, 15 Lead, Pediatric/Adult, Stress Tests, Telemetry, Arrhythmia- Interpretations, Medical Terminology, Venipuncture, Dermal Punctures, Heel Sticks (Pediatrics), Urinalysis, Centrifuge, Specimen Collection & Transport, Capillary Techniques

Certifications And Credentials

Excellent Interpersonal Skills, Excellent Verbal/Written Skills, Fluent in English/Spanish, Effective Management, Collaborated Team Player, HIPAA & OSHA Guidelines, General Medical Office Duties, Proficient in Microsoft Office Suite, Vitals, R.O.M, Ambulation, Assistive Devices, Wound Care, Bedside Manner, Patient Transports, Injections, 12 Lead, 15 Lead, Pediatric/Adult, Stress Tests, Telemetry, Arrhythmia- Interpretations, Medical Terminology, Venipuncture, Dermal Punctures, Heel Sticks (Pediatrics), Urinalysis, Centrifuge, Specimen Collection & Transport, Capillary Techniques

Timeline

Medical Assistant Program - CCMA

Americation Career And Training School
08.2024 - 08.2026

Homedepot

Customer service Sale specialist
04.2023 - Current

Receptionist/Ticket Agent

Sprit Airline
01.2023 - 12.2023

Certified Medical Assistant

Americation training and career school / campus
01.2023 - 10.2026

Nurse Aide

Private Nursing Home
10.2022 - 12.2023

Associate of Applied Science - Associate Degree in Concelling

University of West Indies
01.2018 - 08.2019

CNA - Certified Nursing Assistant

Scholar Edu
08.2015 - 08.2018

Business College
Shellyann Jack