Summary
Overview
Work History
Education
Skills
In my spare time I enjoy spending time with my two daughters, being outdoors, and reading.
Timeline
Generic

Shelly J Cooper

Mitchell,IN

Summary

Motivated business professional bringing 22 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

34
34
years of professional experience

Work History

Business Owner/Groomer

Groomingdales Professional Pet Grooming
Mitchell, Indiana
01.2000 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Kept all building areas and equipment functional and well-organized to promote business performance.

Insurance Agent/Manager

AON Insurance Corporation
Southern Counties in Indiana, Indiana
01.1998 - 01.2000
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Accomplished multiple tasks within established time frames.
  • On-boarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments
  • Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
  • Obtained underwriting approval by completing application for coverage

Machine Operator/Set up

Regal-Beloit
Mitchell, Indiana
04.1994 - 01.1998
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
  • Kept detailed production records and identified hold-ups.

Assembly

Cook Medical
Bloomington, Indiana
01.1992 - 04.1994
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Followed outlined specifications to implement assembly plans.
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors
  • Put hazardous materials in properly marked containers to avoid injuries or contamination
  • Calibrated equipment to maintain optimal performance

Assembly Line Worker

United Technologies
Mitchell, Indiana
01.1989 - 01.1992
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.

Waitress

Spring Mill Inn
Mitchell, Indiana
06.1988 - 01.1989
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Associate of Science - Business Management

Ivy Tech Community College
Bloomington, IN
05.2009

High School Diploma -

Mitchell Junior/Senior High
Mitchell, IN
05.1988

Skills

  • Integrity and Transparency
  • Issue Resolution
  • Employee Training
  • Public Speaking
  • Knowledge of business operations
  • Business development abilities
  • Business plan implementation
  • Business alliances
  • Business growth strategies
  • Business development

In my spare time I enjoy spending time with my two daughters, being outdoors, and reading.

I spend all the time I can outside with family, enjoying nature and the fresh air. I also enjoy sitting on the porch reading a good book to relax.

I help out my neighbors and fellow towns people whenever possible, it always makes me feel good to lend a hand, while also getting some extra time outdoors.

Timeline

Business Owner/Groomer

Groomingdales Professional Pet Grooming
01.2000 - Current

Insurance Agent/Manager

AON Insurance Corporation
01.1998 - 01.2000

Machine Operator/Set up

Regal-Beloit
04.1994 - 01.1998

Assembly

Cook Medical
01.1992 - 04.1994

Assembly Line Worker

United Technologies
01.1989 - 01.1992

Waitress

Spring Mill Inn
06.1988 - 01.1989

Associate of Science - Business Management

Ivy Tech Community College

High School Diploma -

Mitchell Junior/Senior High
Shelly J Cooper