Shelly J Cooper
Mitchell,IN
Summary
Motivated business professional bringing 22 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
34
34
years of professional experience
Work History
Business Owner/Groomer
Groomingdales Professional Pet Grooming
Mitchell, Indiana
01.2000 - Current
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Insurance Agent/Manager
AON Insurance Corporation
Southern Counties in Indiana, Indiana
01.1998 - 01.2000
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Accomplished multiple tasks within established time frames.
- On-boarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
- Obtained underwriting approval by completing application for coverage
Machine Operator/Set up
Regal-Beloit
Mitchell, Indiana
04.1994 - 01.1998
- Operated machining equipment safely with team of operators.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
Assembly
Cook Medical
Bloomington, Indiana
01.1992 - 04.1994
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
- Followed outlined specifications to implement assembly plans.
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors
- Put hazardous materials in properly marked containers to avoid injuries or contamination
- Calibrated equipment to maintain optimal performance
Assembly Line Worker
United Technologies
Mitchell, Indiana
01.1989 - 01.1992
- Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Boxed, labeled and transported items to support assembly operations.
- Assisted quality assurance by inspecting items and removing defective parts.
Waitress
Spring Mill Inn
Mitchell, Indiana
06.1988 - 01.1989
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Science - Business Management
Ivy Tech Community College
Bloomington, IN05.2009
High School Diploma -
Mitchell Junior/Senior High
Mitchell, IN05.1988
Skills
- Integrity and Transparency
- Issue Resolution
- Employee Training
- Public Speaking
- Knowledge of business operations
- Business development abilities
- Business plan implementation
- Business alliances
- Business growth strategies
- Business development
In my spare time I enjoy spending time with my two daughters, being outdoors, and reading.
I spend all the time I can outside with family, enjoying nature and the fresh air. I also enjoy sitting on the porch reading a good book to relax.
I help out my neighbors and fellow towns people whenever possible, it always makes me feel good to lend a hand, while also getting some extra time outdoors.
Timeline
Business Owner/Groomer
Groomingdales Professional Pet Grooming
01.2000 - Current
Insurance Agent/Manager
AON Insurance Corporation
01.1998 - 01.2000
Machine Operator/Set up
Regal-Beloit
04.1994 - 01.1998
Assembly
Cook Medical
01.1992 - 04.1994
Assembly Line Worker
United Technologies
01.1989 - 01.1992
Waitress
Spring Mill Inn
06.1988 - 01.1989
Associate of Science - Business Management
Ivy Tech Community College
High School Diploma -
Mitchell Junior/Senior High
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