In my spare time I enjoy spending time with my two daughters, being outdoors, and reading.
Timeline
Shelly J Cooper
Mitchell,IN
Summary
Motivated business professional bringing 22 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
34
34
years of professional experience
Work History
Business Owner/Groomer
Groomingdales Professional Pet Grooming
Mitchell, Indiana
01.2000 - Current
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Put together realistic budgets based upon costs and fees for successfully operating business.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
Kept all building areas and equipment functional and well-organized to promote business performance.
Insurance Agent/Manager
AON Insurance Corporation
Southern Counties in Indiana, Indiana
01.1998 - 01.2000
Maintained high standards of customer service by building relationships with clients.
Responded to customer calls swiftly to resolve issues and answer questions.
Approached potential clients by using direct marketing mailings and phone contacts.
Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Accomplished multiple tasks within established time frames.
On-boarded new employees with training and new hire documentation.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Determined client needs and financial situations by listening and scheduling fact-finding appointments
Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance
Obtained underwriting approval by completing application for coverage
Machine Operator/Set up
Regal-Beloit
Mitchell, Indiana
04.1994 - 01.1998
Operated machining equipment safely with team of operators.
Complied with company and OSHA safety rules and regulations.
Set up and ran machinery to produce exceptional products for industrial needs.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
Kept detailed production records and identified hold-ups.
Assembly
Cook Medical
Bloomington, Indiana
01.1992 - 04.1994
Assembled components with minimal supervision, exceeding expected project milestones.
Boxed, labeled and transported items to support assembly operations.
Assisted quality assurance by inspecting items and removing defective parts.
Followed outlined specifications to implement assembly plans.
Used established assembly instructions to complete jobs quickly, accurately and with zero errors
Put hazardous materials in properly marked containers to avoid injuries or contamination
Calibrated equipment to maintain optimal performance
Assembly Line Worker
United Technologies
Mitchell, Indiana
01.1989 - 01.1992
Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
Assembled components with minimal supervision, exceeding expected project milestones.
Boxed, labeled and transported items to support assembly operations.
Assisted quality assurance by inspecting items and removing defective parts.
Waitress
Spring Mill Inn
Mitchell, Indiana
06.1988 - 01.1989
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Used cash registers and credit card machines to cash out customers.
Kept server areas clean and stocked to increase efficiency while working tables.
Greeted new customers, discussed specials and took drink orders.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Science - Business Management
Ivy Tech Community College
Bloomington, IN
05.2009
High School Diploma -
Mitchell Junior/Senior High
Mitchell, IN
05.1988
Skills
Integrity and Transparency
Issue Resolution
Employee Training
Public Speaking
Knowledge of business operations
Business development abilities
Business plan implementation
Business alliances
Business growth strategies
Business development
In my spare time I enjoy spending time with my two daughters, being outdoors, and reading.
I spend all the time I can outside with family, enjoying nature and the fresh air. I also enjoy sitting on the porch reading a good book to relax.
I help out my neighbors and fellow towns people whenever possible, it always makes me feel good to lend a hand, while also getting some extra time outdoors.
Timeline
Business Owner/Groomer
Groomingdales Professional Pet Grooming
01.2000 - Current
Insurance Agent/Manager
AON Insurance Corporation
01.1998 - 01.2000
Machine Operator/Set up
Regal-Beloit
04.1994 - 01.1998
Assembly
Cook Medical
01.1992 - 04.1994
Assembly Line Worker
United Technologies
01.1989 - 01.1992
Waitress
Spring Mill Inn
06.1988 - 01.1989
Associate of Science - Business Management
Ivy Tech Community College
High School Diploma -
Mitchell Junior/Senior High
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