Shelly P Esparza
Pinetop-Lakeside,AZ
Summary
Motivated professional with extensive experience in customer service and administrative excellence, including clerical support and public interaction. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional with a proven track record of maintaining efficient office operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arizona Game And Fish Department
2022.01 - Current
- Welcomed customers with warm friendly smile.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly in a fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Opened and closed register.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ran reports at end of every shift to be sure everything balanced.
- Create requisitions when needed for all employees.
- Create open encumbrances for different branches of department.
- Notify employees when purchase orders come through from accounts payable.
- Process and deliver mail to appropriate personnel.
- Document received purchase order items and distribute to employees who requested items.
- Balance budgets for different branches of department.
- Completed forms, reports, logs and records to quickly send all documentation to accounts payable; such as, mileage, labor, repair, ghost card and fuel charges.
- Over look and process all employee travel claims and employee reimbursements.
Aesthetician
Reveal Aesthetics And Medical Weight Loss
2021.07 - 2022.01
- Managed daily business operations for customer sales and service and business development tailored to customer satisfaction of day spa.
- Anticipated clients' needs and made appropriate recommendations for product purchases and spa services.
- Educated customers on on spa services, practices and products.
- Liaised with vendors to order and maintain inventory of retail products.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Checked prices and calculated totals for accurate invoice processing.
- Promoted medical spa services through various social media outlets.
- Handle inventory and supplies and managed all scheduling.
Aesthetician
Olack Plastic & Reconstructive Surgery
2021.02 - 2021.07
- Daily operations of retail day spa sales, business development and customer service.
- Helped large volume of customers daily with warm, friendly and positive manner with focus on customer satisfaction.
- Managed master calendar by scheduling and confirming appointments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Adhered to appointments in timely manner by monitoring schedule.
- Provided professional skin care and analysis, utilizing advanced product knowledge.
Front Desk Receptionist/Aesthetician
Summit Health Care
2020.03 - 2021.02
- .Greeted guests at front desk and engaged in pleasant conversations with a friendly smile while managing check-in process.
- Promptly answered multi-line phone system and scheduled services for customers.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Adhered to appointments in timely manner by monitoring schedule.
- Develop lasting relationships with vendors and clients through excellent technical, communication and customer service.
- Recruited new patients and maintained outstanding customer service and confidentiality with patients.
- Provided professional skin care and analysis, utilizing advanced product knowledge.
- Kept accounts in balance and ran daily reports to verify totals.
Aesthetician
Pure Relaxation
2019.09 - 2020.03
- Welcomed clients in warm, friendly manner.
- Daily operations of retail day spa sales, business development and customer service.
- Completed transactions, exchanges and returns to support payment processing.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
- Adhered to appointments in timely manner by monitoring schedule.
- Provided exceptional customer service, promptly addressed inquiries, resolved issues, addressed customers needs and scheduled regular appointments.
- Developed lasting relationships with clients through excellent technical, communication and customer service.
Education
Medical Esthetician -
Avalon School of Cosmetology
Mesa, AZ06.2019
High School Diploma -
Blue Ridge High School
Pinetop-Lakeside, AZ06.2018
Skills
- Customer Service
- Strong Work Ethic
- Critical Thinking
- Professional Telephone Demeanor
- Problem Solving
- Complaint Resolution
- Account Balancing Budgets
- Money Handling Abilities
- Excellent Electronic Processing
- Excel Spreadsheets
- Report Preparation
- Travel Planning
- Data Entry Documentation
- Team Work
Licenses
- Arizona State Board of Cosmetology - Esthetician
- Valid Arizona Drives License - D09279463 Expires 12/13/2031
Certification
- OSHA Ten.
- CPR, AED & Standard First Aid. Expires 12/04/2025
Accomplishments
- Avalon - Highest Product Sales and Services.
- Avalon - Perfect Attendance.
References
Tia Chandler (928)243-6808; David Peterson (928)205-7333; Sarah Bromke (928)369-6399.
Timeline
Customer Service Representative
Arizona Game And Fish Department
2022.01 - Current
Aesthetician
Reveal Aesthetics And Medical Weight Loss
2021.07 - 2022.01
Aesthetician
Olack Plastic & Reconstructive Surgery
2021.02 - 2021.07
Front Desk Receptionist/Aesthetician
Summit Health Care
2020.03 - 2021.02
Aesthetician
Pure Relaxation
2019.09 - 2020.03
Medical Esthetician -
Avalon School of Cosmetology
High School Diploma -
Blue Ridge High School
- OSHA Ten.
- CPR, AED & Standard First Aid. Expires 12/04/2025
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