Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic
Shelly Sposari

Shelly Sposari

Seguin,TX

Summary

Talented professional with expert customer relations skills, and adaptability talents. Composed persona known for having excellent drive. Insightful individual with over 30 years of customer service and public relations experience.

Overview

2026
2026
years of professional experience

Work History

Supervisor

Up's & Grounds
10.2005 - Current
  • Engaged and interacted with customers to create positive shipping experience.
  • Oversaw, trained and encouraged team, promoting culture of efficiency and performance.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.

Warrants Records Clerk

Comal County Sheriff's Office
08.2022 - 09.2023
  • Assisted in reducing backlogs by diligently processing a high volume of warrant requests on a daily basis.
  • Provided excellent customer service while handling inquiries from the public, legal professionals and other stakeholders regarding warrant records.
  • Safeguarded sensitive information through strict adherence to confidentiality protocols and secured document handling practices.
  • Played an integral role in improving the organization''s reputation through diligent work ethic, a commitment to excellence in handling customer concerns, and effective problem-solving abilities.

Telecommunications Operator

Guadalupe County Sheriff's Office
  • Searched relevant directories to find contacts, business address, information for customers and employees.
  • Supported customers by managing calls efficiently while maintaining professionalism and a upbeat tone.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Dispatched law enforcement and emergency services to assist callers based on locations, needs and worker availability.
  • Kept detailed track of all available field personnel and all in-progress and completed calls.

Education

High School Diploma -

Canyon High School
Anaheim, CA
06.1992

Skills

  • Excellent Customer Service Skills
  • POS systems
  • Data Entry
  • Relationship Development
  • Problem Resolution
  • Negotiation
  • Operations
  • Quickbooks
  • Team Leadership
  • Time Management

Hobbies and Interests

  • Member of FemCity San Antonio
  • Member of Seguin Chamber of Commerce

Timeline

Warrants Records Clerk

Comal County Sheriff's Office
08.2022 - 09.2023

Supervisor

Up's & Grounds
10.2005 - Current

Telecommunications Operator

Guadalupe County Sheriff's Office

High School Diploma -

Canyon High School

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Shelly Sposari