Shelly Sposari
Seguin,TX
Summary
Talented professional with expert customer relations skills, and adaptability talents. Composed persona known for having excellent drive. Insightful individual with over 30 years of customer service and public relations experience.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Up's & Grounds
10.2005 - Current
- Engaged and interacted with customers to create positive shipping experience.
- Oversaw, trained and encouraged team, promoting culture of efficiency and performance.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
Warrants Records Clerk
Comal County Sheriff's Office
08.2022 - 09.2023
- Assisted in reducing backlogs by diligently processing a high volume of warrant requests on a daily basis.
- Provided excellent customer service while handling inquiries from the public, legal professionals and other stakeholders regarding warrant records.
- Safeguarded sensitive information through strict adherence to confidentiality protocols and secured document handling practices.
- Played an integral role in improving the organization''s reputation through diligent work ethic, a commitment to excellence in handling customer concerns, and effective problem-solving abilities.
Telecommunications Operator
Guadalupe County Sheriff's Office
- Searched relevant directories to find contacts, business address, information for customers and employees.
- Supported customers by managing calls efficiently while maintaining professionalism and a upbeat tone.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Dispatched law enforcement and emergency services to assist callers based on locations, needs and worker availability.
- Kept detailed track of all available field personnel and all in-progress and completed calls.
Education
High School Diploma -
Canyon High School
Anaheim, CA06.1992
Skills
- Excellent Customer Service Skills
- POS systems
- Data Entry
- Relationship Development
- Problem Resolution
- Negotiation
- Operations
- Quickbooks
- Team Leadership
- Time Management
Hobbies and Interests
- Member of FemCity San Antonio
- Member of Seguin Chamber of Commerce
Timeline
Warrants Records Clerk
Comal County Sheriff's Office
08.2022 - 09.2023
Supervisor
Up's & Grounds
10.2005 - Current
Telecommunications Operator
Guadalupe County Sheriff's Office
High School Diploma -
Canyon High School
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