Shelmae Furlonge
Summary
Result-driven manager with over 10 years of experience in retail and operations management. Proven ability to lead high-performing teams, streamline processes and drive consistent sales growth. Skilled in staff training, inventory control, customer service excellence, and performance. Known for hands-on approach to achieving company goals. Committed to ensuring smooth day-to-day operations.
Overview
17
17
years of professional experience
Work History
District Talent Manager
WIS International Inventory Service
01.2015 - 10.2022
- Recruiting, screening, hiring new employees to meet the needs of the district.
- Onboarding: Ensuring new employees are successfully intergrated into the company
- Training and development: Implementing training programs and fostering the growth of employees through coaching and mentoring to build a strong talent pipeline
- Retention: Working to keep employees engaged and satisfied
- Acted as a representative of the company and promoted its core valaues
Back Room Associate
TJX Companies
New York, NY
06.2014 - 07.2016
- Receiving and processing merchandise
- Responsible for keeping the backroom clean and well organized
- Assisted with store recovery, organizing thye sales floor.
Assistant Store Manager
CVS Pharmacy
New York, NY
08.2008 - 07.2014
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Store Manager
Duane Reade Pharmacy
New York, NY
08.2005 - 07.2008
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Adlai E. Stevenson Hs
The Bronx, NY01-1994
Skills
- Onboarding processes
- Performance appraisals
- Interviewing
- Employee relations
- Teamwork
- Customer service
- Problem-solving
- Time management
Timeline
District Talent Manager
WIS International Inventory Service
01.2015 - 10.2022
Back Room Associate
TJX Companies
06.2014 - 07.2016
Assistant Store Manager
CVS Pharmacy
08.2008 - 07.2014
Assistant Store Manager
Duane Reade Pharmacy
08.2005 - 07.2008
Adlai E. Stevenson Hs