Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shelmeika giwa

Houston,TX

Summary

Dynamic operations manager with a proven track record at Mini Peas, excelling in theft prevention and asset protection. Enhanced customer satisfaction through effective communication and streamlined processes, achieving significant cost savings. Skilled in CCTV monitoring and incident reporting, fostering a safe environment while promoting team productivity and professional growth.

Overview

2026
years of professional experience

Work History

Precise

Loss Prevention Officer

Mini Peas

Manager of Operations
02.2015 - Current

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
  • Enhanced team productivity by providing effective training programs and performance management systems.
  • Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.

SUBWAY®Restaurants

Manager of Operations
03.2023 - 10.2024

Job overview

My duties at mini peas was to ensure a proper run of facility. I took and made catering order, scheduling, security when needed for big parties. Also I was responsible for money deposit.

Factory To You Windows

Loss Prevention
05.2017 - 11.2017

Job overview

  • Implemented loss prevention measures by closely monitoring store activities and reporting suspicious behavior.
  • Implemented loss prevention measures to reduce shrinkage within the department significantly.
  • Supported loss prevention efforts by monitoring suspicious activity and reporting concerns to management immediately.
  • Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Reduced shrinkage through diligent monitoring of fitting rooms and implementing effective loss prevention measures.
  • Provided exceptional customer service while maintaining vigilance for potential loss prevention issues.
  • Reduced theft incidents by implementing comprehensive loss prevention strategies and monitoring systems.
  • Supported loss prevention efforts by monitoring store areas and reporting suspicious activity to management.

Education

University of Phoenix
Houston, OH

Medical Coding from Psychology

Skills

  • Theft prevention
  • CCTV monitoring
  • Incident reporting
  • Investigations
  • Asset protection
  • First aid training
  • Property patrol
  • Surveillance techniques
  • Crime prevention

Timeline

Manager of Operations

SUBWAY®Restaurants
03.2023 - 10.2024

Loss Prevention

Factory To You Windows
05.2017 - 11.2017

Manager of Operations

Mini Peas
02.2015 - Current

Loss Prevention Officer

Precise

University of Phoenix

Medical Coding from Psychology
Shelmeika giwa