Shelsea Cota
Lake Elsinore,CA
Summary
Accomplished Shift Leader and Manager with a proven track record at SIZZLING PLATTER LLC and Taco Bell, adept in team leadership and conflict resolution. Excelled in fostering a cohesive workplace culture, enhancing customer satisfaction, and streamlining operations. Skilled in cash handling and bilingual communication, consistently achieving and surpassing set goals.
Overview
3
3
years of professional experience
Work History
Shift Leader
SIZZLING PLATTER LLC, Restaurant Management
Wildomar, CA
09.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
Shift Manager
Taco Bell
Diamond Bar, CA
10.2021 - 08.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Special Education
Mt. San Jacinto College
San Jacinto, CAPsychology
Universidad Vizcaya De Las Americas
Baja California, MX08.2022
Paloma Valley High School
Menifee06.2019
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Bilingual
- Organized
- Fast learner
- Creative problem solving
- Conflict resolution
- Goal setting and tracking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
SIZZLING PLATTER LLC, Restaurant Management
09.2023 - Current
Shift Manager
Taco Bell
10.2021 - 08.2022
Bachelor Of Early Childhood Care And Education - Early Childhood Special Education
Mt. San Jacinto College
Psychology
Universidad Vizcaya De Las Americas
Paloma Valley High School